ITOM Developer _ Infosys
Title: ITOM Developer
Location: Hyderabad, Pune, Banglore, Chennai
Vendor Rate: 7,000.00 - 9,215.00/Day
Salary: 1,200,000.00 to 1,598,700.00
Relevant Experience: 3 Years
Detailed JD
We are seeking a skilled ServiceNow ITOM CMDB Developer with 4+ years of experience to design, implement, and optimize CMDB and ITOM capabilities within the ServiceNow platform. The candidate will play a critical role in CMDB data modeling, Discovery, Service Mapping, and integrations, ensuring data accuracy and platform stability.
Key Responsibilities
CMDB Development & Management
- Design, implement, and maintain CMDB data models (CSDM aligned)
- Ensure data integrity, normalization, and reconciliation within CMDB
- Manage CI class structures, relationships, and dependencies
- Perform CMDB health checks, audits, and governance enforcement
ITOM Implementation
Develop and support ServiceNow ITOM modules:
- Discovery
- Service Mapping
- Event Management (preferred)
- Cloud Discovery (nice to have)
Configure and troubleshoot MID Server setups and integrations.
ServiceNow Development
Develop using:
- Business Rules
- Script Includes
- Client Scripts
- Flow Designer / Workflows
Customize modules while ensuring OOTB best practices are followed.
Integrations & Automation
Build integrations using:
- REST/SOAP APIs
- IntegrationHub / Flow Designer
Integrate ServiceNow with third-party monitoring tools (e.g., Splunk, SolarWinds, Dynatrace).
Discovery & Service Mapping
- Configure and optimize Discovery schedules and probes/patterns
- Implement and maintain Service Mapping for business services
- Troubleshoot issues related to CI identification and reconciliation rules (IRE)
Governance & Best Practices
Ensure alignment with:
- CSDM (Common Service Data Model)
- ServiceNow best practices
Participate in platform upgrades, patching, and performance tuning.
Required Skills & Experience
Mandatory
- 4+ years of hands-on experience in ServiceNow development
- Strong expertise in:
- CMDB & CSDM framework
- ITOM (Discovery & Service Mapping)
- Proficiency in:
- JavaScript, Glide APIs
- REST/SOAP integrations
- Experience with:
- MID Server configuration
- CI lifecycle management
Preferred
Experience in:
- Event Management / AIOps
- Cloud Discovery (AWS/Azure/GCP)
Exposure to:
- ITSM processes (Incident, Problem, Change)
- Knowledge of Agile / Scrum delivery model
Education
Bachelor's degree in Engineering / Computer Science / IT or related field.
Certifications (Preferred)
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Implementation Specialist – ITOM
- CMDB Fundamentals / CSDM training
Soft Skills
- Strong analytical and troubleshooting skills
- Good stakeholder communication and collaboration
- Ability to work in global delivery environments
- Proactive in problem-solving and continuous improvement
Nice Add-ons (Value Differentiators)
- Experience in large enterprise CMDB transformation programs
- Knowledge of governance frameworks, audits, and compliance
- Automation mindset (AI/ML-based ITOM or predictive insights)
Mandatory Skills
We are seeking a skilled ServiceNow ITOM CMDB Developer with 4+ years of experience to design, implement, and optimize CMDB and ITOM capabilities within the ServiceNow platform. The candidate will play a critical role in CMDB data modeling, Discovery, Service Mapping, and integrations, ensuring data accuracy and platform stability.
Key Responsibilities
CMDB Development & Management
- Design, implement, and maintain CMDB data models (CSDM aligned)
- Ensure data integrity, normalization, and reconciliation within CMDB
- Manage CI class structures, relationships, and dependencies
- Perform CMDB health checks, audits, and governance enforcement
ITOM Implementation
Develop and support ServiceNow ITOM modules:
- Discovery
- Service Mapping
- Event Management (preferred)
- Cloud Discovery (nice to have)
Configure and troubleshoot MID Server setups and integrations.
ServiceNow Development
Develop using:
- Business Rules
- Script Includes
- Client Scripts
- Flow Designer / Workflows
Customize modules while ensuring OOTB best practices are followed.
Integrations & Automation
Build integrations using:
- REST/SOAP APIs
- IntegrationHub / Flow Designer
Integrate ServiceNow with third-party monitoring tools (e.g., Splunk, SolarWinds, Dynatrace).
Discovery & Service Mapping
- Configure and optimize Discovery schedules and probes/patterns
- Implement and maintain Service Mapping for business services
- Troubleshoot issues related to CI identification and reconciliation rules (IRE)
Governance & Best Practices
Ensure alignment with:
- CSDM (Common Service Data Model)
- ServiceNow best practices
Participate in platform upgrades, patching, and performance tuning.
Required Skills & Experience
Mandatory
- 4+ years of hands-on experience in ServiceNow development
- Strong expertise in:
- CMDB & CSDM framework
- ITOM (Discovery & Service Mapping)
- Proficiency in:
- JavaScript, Glide APIs
- REST/SOAP integrations
- Experience with:
- MID Server configuration
- CI lifecycle management
Preferred
Experience in:
- Event Management / AIOps
- Cloud Discovery (AWS/Azure/GCP)
Exposure to:
- ITSM processes (Incident, Problem, Change)
- Knowledge of Agile / Scrum delivery model
Education
Bachelor's degree in Engineering / Computer Science / IT or related field.
Certifications (Preferred)
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Implementation Specialist – ITOM
- CMDB Fundamentals / CSDM training
Soft Skills
- Strong analytical and troubleshooting skills
- Good stakeholder communication and collaboration
- Ability to work in global delivery environments
- Proactive in problem-solving and continuous improvement
Nice Add-ons (Value Differentiators)
- Experience in large enterprise CMDB transformation programs
- Knowledge of governance frameworks, audits, and compliance
- Automation mindset (AI/ML-based ITOM or predictive insights)
