ServiceNow Senior Developer

We are looking for an experienced ServiceNow Developer with 6-8 years of hands-on experience to design, develop, and support enterprise-scale ServiceNow solutions. The role involves configuration, custom development, integrations, and platform optimization across core ServiceNow modules in a large, complex IT environment.

• 6-8 years of hands-on ServiceNow development experience.
• Strong proficiency in JavaScript and ServiceNow Glide APIs.
• Solid experience with ITSM (Incident, Problem, Change, Request, Knowledge).
• Experience with integrations and automation.
• Working knowledge of CMDB concepts and ITIL processes.
• Experience in enterprise or managed services environments preferred.

• ServiceNow CSA (Certified System Administrator) - Mandatory
• CIS (ITSM / ITOM / ITAM) - Preferred
• CAD (Certified Application Developer) - Good to have

• Strong analytical and problem-solving abilities
• Good communication and stakeholder management skills
• Ability to work independently and in team-based environments

Ownership mindset with attention to quality and detail

• Design, configure, and develop ServiceNow solutions using out-of-the-box features and custom scripting.
• Work on ServiceNow modules such as ITSM, ITOM, ITAM, WSD, CSM, or custom applications.
• Develop and maintain workflows, business rules, client scripts, script includes, UI policies, catalogs, and flows.
• Build and support integrations using REST/SOAP APIs, MID Server, and Integration Hub.
• Support CMDB and Discovery, ensuring data accuracy and relationship integrity.
• Participate in upgrades, patching, testing, and release management activities.
• Troubleshoot production issues and provide ongoing platform support.
• Collaborate with architects, business analysts, and cross-functional teams in Agile delivery models.

Follow platform best practices, security standards, and governance guidelines