Posted 26 July, 2026
EUC Regional Lead
DAZN
India - Hyderabad
Full Time
Reference: 317_688096_532941
As the EUC lead you will join our Global End User Services team. Reporting to the Head of Workplace technology, this is a busy and highly visible role requiring a strong information technology background and a passion for delivering great service.
You'll be managing a small team of 10 - 2nd line support engineers in our busy Hyderabad office. You will help resolve 2nd line support queries, as well as co-ordinate with senior stakeholders on site and support with projects such as migrations, upgrades, and office technology improvements.
- Manage a team of engineers and 2nd line escalations across India
- Represent IT in a professional and confident manner to build trust and confidence in our support teams.
- Oversee the day-to-day IT operations of your site, including work and resource management.
- Help maintain office standards set out in our Global Technology Blueprint, ensuring the office environment is well maintained and functional.
- Fulfilment and resolution of incidents and requests
- Building and maintaining relationships with senior stakeholders
- Maintaining the user-facing infrastructure of desktops, laptops, mobile devices, test devices (apple tv's, set top boxes, Firesticks etc.)
- Identify, log and resolve technical problems and ensure SLA's are maintained.
- Help manage and deliver project work.
- Working with Engineers to identify potential changes and system improvements to present to the Head of Workplace Technology
- Own IT asset management processes locally, including procurement, inventory control, CMDB accuracy, warranty management, and disposal.
- Update knowledge base with new processes or knowledge articles.
- Managing the purchasing of hardware and local vendor relationships
- Manage IT service delivery and operational support for major global sporting events and broadcasts, ensuring adequate resource coverage, service continuity, executive stakeholder engagement, and timely resolution of critical incidents.
- Strong leadership and organisational background including managing senior level stakeholders.
- You'll have a can-do attitude, happy to get stuck in regardless of the task.
- Happy to work autonomously and able to work independently as well as part of global team.
- Logical thinking and problem-solving skills.
- ITIL certified preferred.
- Excellent customer care.
- Windows PC / MAC engineering experience.
- Basic networking experience (TCP IP/DNS/DHCP)
- Experience dealing with hardware suppliers.
- Strong communicator
- Experience in Knowledge Management and/or Process Management Experience.
- Experience with MS 365.
- Experience with video Teams video conferencing technologies both windows and android based systems
