PLSQL Support

Key Responsibilities

• Provide L1/L2 production support, ensuring smooth production operations, handling incidents, and maintaining system stability in a 24x7 support environment.
• Monitor application health, logs, and alerts to ensure high availability.
• Perform Root Cause Analysis (RCA) and implement quick fixes/workarounds.
• Troubleshoot issues using SQL queries, PL/SQL procedures, and Unix commands.
• Execute batch jobs and scripts, and validate data integrity across systems.
• Coordinate with L3, Development, SMEs, and cross-functional teams for issue resolution.
• Maintain proper documentation of incidents, fixes, and Standard Operating Procedures (SOPs).
• Ensure compliance with ITIL processes and SLA commitments.
• Proactively identify system issues and recommend improvements to enhance application stability.

Must-Have Skills

• Oracle SQL
• PL/SQL
• Unix
• Shell Scripting
• Ownership and accountability
• Positive attitude
• Strong problem-solving skills

Good-to-Have Skills

• Experience in the Telecom BSS/OSS ecosystem.

Preferred Competencies

• Strong analytical and troubleshooting skills.
• Ability to work effectively in a 24x7 production support environment.
• Good communication and collaboration skills.
• Ability to manage multiple production incidents while meeting SLA commitments.