ServiceNow Architect (ITSM / ITOM / CMDB / Enterprise Platform)

Role : ServiceNow Architect (ITSM / ITOM / CMDB / Enterprise Platform)

Company Name : WillWare Technologies 

Work Model : Onsite / Fulltime 

Work Location : Delhi 

Experience : 15 + Years 

Job Description : 

Must-Have Skills:

• ServiceNow Platform - 12+ years
• ITSM (Incident, Problem, Change, Request) - 6+ years
• ITOM (Discovery, Service Mapping, Event Mgmt) - 8+ years
• CMDB & CSDM - 5+ years
• Integration (REST, SOAP, APIs) - 5+ years
• JavaScript / Glide API - 5+ years
• ITIL v3/v4 - 5+ years
• Architecture Experience - 3+ years

Detailed Job Description:

Architecture & Design:
- Define end-to-end ServiceNow architecture across ITSM, ITOM, CMDB
- Prepare HLD, LLD and architecture diagrams
- Design scalable and secure solutions

CMDB & ITOM Expertise:

- Architect CMDB aligned with CSDM
- Implement Discovery, Service Mapping and Event Management
- Ensure data quality and governance

Platform Governance:
- Define standards and governance
- Conduct Architecture and CAB reviews

Implementation Leadership:
- Lead ServiceNow implementations
- Guide development teams and ensure quality

Integration & Automation:
- Integrate with cloud, AD, SAP and monitoring tools

Stakeholder Management:
- Engage business and IT stakeholders
- Lead solution discussions and workshops

Continuous Improvement:
- Optimize performance and drive automation
- Improve SLA and MTTR

Certifications (Preferred):

• ServiceNow CSA
• CIS (ITSM/ITOM)
• CTA/CMA
• ITIL Foundation