Posted 27 July, 2026
AI Consultant
Diverse Lynx India
Telangana, Telangana, IN
Full Time
Reference: 26-02223-575-2
- Improve the existing chatbot so it can answer user queries more accurately using the KM documents.
- Make the chatbot "smarter” by grounding responses in Gates-approved documents
- Work with L3 Infrastructure and L3 Application teams to identify the top daily tasks that can be improved using AI.
- Identify and implement AI support for daily operations: ticket triage, routing suggestions, and resolution guidance.
- Build AI-ready inputs by ensuring SOPs/runbooks/knowledge articles are structured so they can be used by the chatbot.
- Enable NOC shift-left by converting repeatable L3 work into runbooks and automation steps.
- Improve alert and incident handling by reducing noise and correlating events.
- Ensure the chatbot and AI solutions follow security/governance controls (access, DLP, audit)
- Track and report outcomes (example: chatbot usage, deflection, reduced transfers, faster resolution)
