Assistant Manager - CC

Roles and Responsibilities:<\/span><\/span><\/b>
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• Supporting the customer service team in resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality.<\/span><\/span><\/span><\/li>\n <\/ul>\n
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  • Monitoring service quality by conducting sample checks on calls and emails<\/span><\/span><\/span><\/li>\n <\/ul>\n
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    • Identifying and driving process improvements to ensure excellence in customer experience, timely delivery of services, optimum productivity<\/span><\/span><\/span><\/li>\n <\/ul>\n
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      • Collaborating effectively with supply chain, sales and other teams to ensure prompt and accurate order processing and delivery<\/span><\/span><\/span><\/li>\n <\/ul>\n
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        • Recruiting, training, coaching and performance managing the customer service team<\/span><\/span><\/span><\/li>\n <\/ul>\n
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          • Analyse customer care data and statistics to obtain results useful in taking key business decisions.<\/span><\/span><\/span><\/li>\n <\/ul>\n
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            • Assign and designate job territories to customer care staff according to their performance and history<\/span><\/span><\/span><\/li>\n <\/ul>\n
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              • Handle tough or complex customer issues by analysing said problems to come up with solutions effective in addressing customer complaints.<\/span><\/span><\/span><\/li>\n <\/ul>Qualification: Any degree<\/span>
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                Requirements<\/h3>

                Experience Required:<\/span>
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                \n 1. Minimum 5 years in customer care and support<\/span><\/span><\/b>
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                \n Skills for Success:<\/span><\/span><\/b>
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                \n 1. Excellent Communication
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                <\/span><\/span>2. Should be fluent in English,Tamil, Hindi,Telugu,Malayalam.
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                <\/span><\/span>3. Capable of training a team
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                <\/span><\/span>4. Good at Handling customer queries<\/span><\/span><\/b><\/span>\n <\/div>\n

                \n 5. Customer centric attitude<\/span><\/span><\/b>\n <\/div>\n

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                Benefits<\/h3>\n

                \n Perks and Benefits <\/b><\/span><\/span>
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                \n Performance based variable pay <\/b><\/span><\/span>
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                \n Employee friendly environment <\/b><\/span><\/span>
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                \n Monthly employee engagement <\/b><\/span><\/span>
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                \n Annual vacation <\/b><\/span><\/span>
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