Oracle L2 Functional Consultant Order to Cash
About The Client:
An American multinational technology corporation headquartered in Armonk, New York, it is present in over 175 countries. It specializes in computer hardware, middleware, and software and provides hosting and consulting services in areas ranging from mainframe computers to nanotechnology. As one of the world's oldest and largest technology companies, the Client has been responsible for several technological innovations, including the automated teller machine (ATM), dynamic random-access memory (DRAM), the floppy disk, the hard disk drive, the magnetic stripe card, the relational database, the SQL programming language, and the UPC barcode. The company has made inroads in advanced computer chips, quantum computing, artificial intelligence, and data infrastructure.
About The Job:
- Oracle L2 Functional Support Consultant provides second-level functional support for financial modules across in Order-to-Cash (O2C).
- This role focuses on resolving functional break-fix incidents and data integrity issues, primarily by executing well-defined Standard Operating Procedures (SOPs).
- Responsibilities include providing support during month-end close, assisting in smoke testing, performing in-depth root cause analysis for recurring & non-recurring issues, and supporting new enhancements/projects by taking knowledge transitions from the product teams, all while continuously identifying opportunities to automate these SOP-driven tasks.
Essential Job Functions:
- Act as functional escalation point for Oracle EBS R12 Finance modules.
- Analyze and resolve medium to complex functional issues that cannot be resolved by L1 support.
- Perform root cause analysis (RCA) for recurring issues and support permanent fixes.
- Resolve functional break-fix calls either permanently or by workaround.
- Handle issues related to data in the production instance.
- Follow up on SRs, patches, and issues to ensure resolution.
- Conduct training for power users on the application and support functionalities.
- Conduct root cause analysis and error detection/correction.
- Provide 24/7 in-person or Zoom support for priority / critical day-to-day operational issues.
- Provide 24/7 in-person or Zoom support for month-close activities.
- Monitor integrations for data leakage and error handling.
- Perform smoke testing after planned/unplanned system outages to ensure stability.
- Resolve functional issues related to Oracle E-Business Suite modules in Order-to-Cash (O2C) process area across AGIS, AR, GL, AP, CM and related sub-ledgers.
Qualifications:
Required Skills & Qualifications
- Bachelor’s degree in IT, Computer Science, or equivalent practical experience.
- 8–12 years of Oracle EBS R12 functional support experience.
- Strong hands-on expertise in AGIS, AR, GL, AP, CM and related sub-ledgers accounting.
- Deep understanding of end-to-end financial process flows and accounting impacts.
- Ability to perform RCA and functional troubleshooting independently.
- Excellent communication, problem-solving, and customer service skills.
- Experience working in a 24x7 or enterprise support environment.
- Ability to work with cross-functional teams and escalate issues effectively.
How to Apply: Interested candidates are encouraged to respond/submit their updated resumes, and for additional job opportunities, please visit Jobs In India – VARITE.
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If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the preferred candidate completes a three-month assignment with VARITE.
Experience Level Bonus Referral:
| 0-2 years | INR 5,000 |
| 2-6 years | INR 7,500 |
| 6+ years | INR 10,000 |
About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.
Equal Opportunity Employer:
VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.
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