Technical Account Manager

About the Role We're looking for a Technical Account Manager to serve as a trusted advisor to our clients — the go-to person for technology strategy, service performance, and long-term account success. This is a relationship-driven, technically grounded role for someone who can move fluidly between boardroom conversations and technical deep-dives, helping clients see further ahead and make smarter technology decisions. You'll own the client relationship end-to-end: understanding business priorities, anticipating risks, and ensuring the technology services we deliver consistently meet — and exceed — expectations. What You'll Do: Client Advisory & Relationship Management Act as the primary point of contact and trusted advisor for a portfolio of assigned client accounts Facilitate Quarterly Business Reviews (QBRs), strategic planning sessions, and executive-level meetings Build and evolve client technology roadmaps aligned to business priorities and growth plans Assist clients with technology budgeting, lifecycle planning, and prioritization of strategic initiatives Identify opportunities for additional services that create measurable business value for clients Assessment & Strategic Analysis Conduct baseline assessments, technology alignment reviews, discovery activities, and maturity assessments using approved advisory frameworks Proactively monitor client environments and service performance to identify risks and improvement opportunities Prepare executive summaries, technology assessments, gap analyses, and strategic recommendations Governance & Documentation Maintain governance artifacts including roadmaps, account documentation, decision logs, and service reviews Prepare meeting notes, action-item registers, issue logs, and risk trackers for recurring engagements Follow standardized templates, delivery methodologies, and quality standards across all client engagements Cross-Functional Collaboration Partner with advisors, project managers, engineers, solution architects, cybersecurity professionals, and sales teams to support client success Advocate for client needs internally while coordinating internal resources to ensure successful delivery Contribute to internal practice development — process improvement, playbooks, and knowledge sharing What You Bring: Experience 3–7 years of experience in Technical Account Management, IT consulting, customer success, account management, or technology leadership Experience within a Managed Service Provider (MSP), technology consulting, or enterprise IT environment strongly preferred Demonstrated track record of managing client relationships and leading technology-focused business discussions Technical Knowledge Working knowledge of enterprise infrastructure, networking, and cloud platforms (Microsoft Azure and Microsoft 365 preferred) Familiarity with cybersecurity principles, IT service management practices, and technology lifecycle management Understanding of governance frameworks and managed services delivery models Ability to translate technical architectures and service metrics into business-relevant insights for client stakeholders Business Acumen Strong understanding of business operations, strategic planning, and risk management Ability to connect technology recommendations to measurable business outcomes and ROI Experience facilitating executive-level conversations and business reviews Soft Skills Exceptional communication and presentation skills, with the ability to speak to both technical and non-technical audiences Proven ability to build trusted advisor relationships and influence stakeholders Strong organizational, problem-solving, and time-management skills Why Join Us This role sits at the intersection of technology and strategy — a genuine opportunity to shape client outcomes, not just report on them. You'll work closely with cross-functional experts, build long-term trusted relationships, and grow your advisory capabilities in a role designed for someone who wants more ownership, not less.