Technical Delivery Manager

Technical Delivery Manager - Salesforce & CRM Integrations

Location: Pune, India

Employment Type: Full-Time

Position Summary

We are seeking an experienced Technical Delivery Manager to lead the successful delivery of Salesforce-based solutions, CRM integrations, and enterprise-scale technology initiatives. The ideal candidate will possess strong expertise in Salesforce technologies, including Apex and Lightning Web Components (LWC), along with proven experience managing cross-functional engineering teams and complex integration programs.

This role requires a combination of technical leadership, delivery management, stakeholder collaboration, and hands-on understanding of enterprise integrations within the healthcare domain.

Key Responsibilities

Delivery Management

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• Lead end-to-end delivery of Salesforce and CRM-related technology initiatives.
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• Manage project scope, timelines, risks, dependencies, and delivery commitments.
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• Drive successful execution of Agile development processes and release planning.
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• Ensure delivery of high-quality solutions aligned with business objectives.
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• Monitor project progress and proactively address delivery risks and escalations.
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• Manage multiple concurrent projects and integration workstreams.
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Salesforce & CRM Leadership

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• Oversee development and implementation of Salesforce-based solutions.
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• Provide guidance on Apex, Lightning Web Components (LWC), Salesforce integrations, and platform best practices.
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• Collaborate with Architects and Engineering Leads to define scalable technical solutions.
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• Support CRM platform enhancements, integrations, and modernization initiatives.
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• Ensure alignment of Salesforce solutions with organizational goals.
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Integration & Technical Oversight

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• Lead enterprise integration projects involving CRM, APIs, middleware, and external systems.
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• Drive technical discussions around REST APIs, microservices architecture, and system interoperability.
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• Review integration designs and implementation approaches.
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• Support API troubleshooting and debugging activities using tools such as CURL, Postman, and related technologies.
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• Ensure secure, scalable, and reliable integration patterns are implemented.
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Stakeholder & Cross-Functional Leadership

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• Coordinate technical delivery across Product, Engineering, QA, DevOps, Architects, and Business teams.
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• Act as the primary liaison between business stakeholders and engineering teams.
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• Manage stakeholder expectations through regular communication and status reporting.
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• Facilitate decision-making and resolve cross-functional delivery issues.
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• Drive collaboration across geographically distributed teams.
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Team Management

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• Lead and mentor engineering teams across development, QA, and integration functions.
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• Conduct performance reviews, coaching, and career development discussions.
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• Support hiring, onboarding, and team growth initiatives.
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• Foster a culture of accountability, collaboration, and continuous improvement.
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Technical Requirements

Salesforce & CRM

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• Strong experience with Salesforce platform development and delivery.
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• Hands-on knowledge of:
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• Apex
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• Lightning Web Components (LWC)
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• Salesforce integrations
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• CRM platform architecture
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• Experience integrating Salesforce with external enterprise applications.
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Integration & API Technologies

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• Strong understanding of:
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• RESTful APIs
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• SOAP services
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• Microservices architecture
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• Enterprise integration patterns
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• Hands-on experience with API troubleshooting tools including:
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• CURL
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• Postman
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• API monitoring and debugging tools
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Delivery & Project Management

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• Agile/Scrum methodologies
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• Sprint planning and capacity management
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• Release management
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• Risk and dependency management
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• Resource planning
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• Stakeholder management
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• Delivery governance and reporting
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Required Qualifications

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• Bachelor's degree in Computer Science, Engineering, Information Technology, or related field.
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• 8-12+ years of experience in software delivery, technical program management, or engineering leadership roles.
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• Proven experience delivering Salesforce and CRM-based solutions.
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• Strong expertise in Apex and Lightning Web Components (LWC).
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• Experience managing large-scale integration projects and enterprise implementations.
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• Demonstrated success leading cross-functional engineering teams.
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• Strong understanding of APIs, microservices, and integration frameworks.
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• Hands-on experience with CURL, Postman, and API troubleshooting methodologies.
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• Excellent communication and stakeholder management skills.
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Preferred Qualifications

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• Experience in Healthcare, Health Insurance, or Payer domain.
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• Exposure to healthcare platforms and workflows.
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• Experience managing distributed or offshore engineering teams.
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• Salesforce certifications (Platform Developer, Application Architect, Integration Architect, etc.).
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• Agile certifications such as Scrum Master (CSM) or SAFe.
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Key Success Factors

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• Successful delivery of Salesforce and CRM initiatives.
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• Effective leadership of cross-functional engineering teams.
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• Strong stakeholder satisfaction and communication.
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• Excellence in managing complex integration programs.
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• Reduced delivery risks and improved project predictability.
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• High-quality technical execution and adherence to best practices.
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