Lead / Director, SaaS Operations

Role summary

A senior, hands-on SaaS operations leader who owns the build, operation, security, and compliance of all Azure infrastructure across production and lower environments, and leads a small DevOps/infrastructure team.

Key responsibilities

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• Own the Azure estate end to end across all environments — compute, networking, identity, and data.
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• Bring every environment under Infrastructure-as-Code with automated, rollback-safe CI/CD.
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• Define and run the reliability practice: SLOs/SLIs, error budgets, alerting, incident response, and blameless postmortems.
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• Operate security and compliance: least-privilege access, secret and certificate/mTLS lifecycle, and HIPAA/SOC 2 evidence.
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• Manage cloud cost and capacity; lead, mentor, and grow a small DevOps/infrastructure team.
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Required skills and experience

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• 8+ years in cloud infrastructure, DevOps, or SRE, including 2+ years leading or mentoring a team.
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• Deep, hands-on Microsoft Azure across compute, networking, identity (Entra ID), and data (Azure SQL / SQL Server).
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• Infrastructure-as-Code with Terraform or Bicep, and CI/CD pipelines (Azure DevOps or GitHub Actions) with safe, automated, rollback-capable deployments.
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• Reliability engineering in practice: defining and operating SLOs/SLIs and error budgets, running incident response and postmortems.
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• Observability with Azure Monitor / Application Insights / Log Analytics (KQL), and improving delivery against the DORA four keys.
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• Security and compliance operations in a regulated setting: least-privilege/RBAC, secret and certificate/mTLS lifecycle, and audit evidence for HIPAA and SOC 2.
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• A proven player-coach who sets standards and does the hands-on work, not only directs it.
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Preferred qualifications (nice to have)

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• Azure certifications (Administrator Associate, DevOps Engineer Expert).
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• Cost governance / FinOps experience, and database-operations depth.
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• Experience operating healthcare or other regulated SaaS, or building a self-service internal developer platform.
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What a strong candidate looks like Has personally built and operated multi-environment Azure estates (not only managed others who did), can point to SLOs they defined and incidents they led end to end, and has coached a small team through a concrete reliability or delivery-performance improvement.

Location and work model

Based in Pune, India, on-site or hybrid, with several hours of daily overlap with a US-based team (so some early-evening India hours are part of the rhythm). This is a build-and-operate role: you will both set the standard and do the hands-on work as the delivery and reliability practice matures.

Compensation

Competitive compensation benchmarked to the Pune market for senior SaaS/DevOps leadership. Specific range shared early in the process and in line with applicable pay-transparency requirements.

Equal opportunity and accommodation

We are an equal-opportunity employer and evaluate candidates on their ability to perform the essential functions of the role. We provide reasonable accommodation for applicants and employees with disabilities — please let us know if you need one during the process.