Manager - Core Infrastructure Operations

Job Title: Manager – Core Infrastructure Operations Location: [Bangalore / Onsite(5-Days WFO] Experience: 10+ Years Employment Type: Full-Time NP_ Immediate joiners About the Role We are looking for an experienced Manager – Core Infrastructure Operations to lead and manage the day-to-day operations of enterprise infrastructure services. This is a hands-on leadership role responsible for ensuring the reliability, security, availability, and continuous improvement of core infrastructure environments across data centers, virtualization, compute, storage, backup & recovery, network, and server platforms. The ideal candidate should have strong operational leadership experience, excellent incident management skills, and the ability to drive infrastructure stability while leading a high-performing technical team. Key Responsibilities Infrastructure Operations & Service Management Lead daily operations of enterprise infrastructure services across: Data Centers & Server Rooms Compute & Virtualization Platforms (VMware/Hyper-V) Storage Infrastructure Backup & Recovery Systems Network Infrastructure Windows/Linux Server Operating Systems Manage incidents, service requests, changes, maintenance activities, and lifecycle upgrades. Ensure high availability, performance, security, and operational stability of infrastructure services. Define priorities across operational support, risk reduction initiatives, and project activities. Maintain operational documentation, runbooks, and standard operating procedures. Manage 24x7 on-call support coverage and escalation processes. Incident & Problem Management Act as the primary escalation point for critical infrastructure incidents. Lead major incident response and coordinate cross-functional technical teams. Drive Root Cause Analysis (RCA) and implement corrective/preventive actions. Reduce recurring incidents through automation, monitoring enhancements, and process improvements. Partner with Service Management teams for incident communication and stakeholder updates. Change & Production Readiness Ensure infrastructure changes are properly planned, tested, approved, implemented, and documented. Support high-risk and emergency changes with rollback and recovery planning. Validate production readiness for new infrastructure services and changes. Ensure compliance with change management, audit, and operational standards. Team Leadership Lead, mentor, and develop infrastructure operations engineers. Drive accountability, performance management, and technical capability development. Establish clear ownership, escalation paths, and operational governance. Foster a culture of continuous improvement and operational excellence. Required Skills & Experience Must Have 12+ years of Infrastructure Operations experience with at least 5+ years in Team Management. Strong experience managing enterprise infrastructure environments. Hands-on knowledge of: Data Center Operations Compute & Virtualization (VMware, Hyper-V) Storage Technologies (SAN/NAS) Backup & Recovery Solutions Windows & Linux Server Administration Network Infrastructure Fundamentals Experience managing: Incident Management Problem Management Change Management Production Support Operations Strong understanding of: Disaster Recovery (DR) Business Continuity Backup & Restore Processes RTO/RPO Concepts Operational Risk & Change Control Experience leading teams during major service-impacting incidents. Excellent stakeholder management and communication skills. Good to Have Exposure to Hybrid Cloud environments (Azure/AWS). Infrastructure Automation experience (PowerShell, Ansible, Terraform, etc.). ITIL Foundation or equivalent certification. Experience with monitoring and observability platforms.