General Manager - Support & Service Sales

OBJECTIVE

As the Service Strategy lead, you will play a pivotal role in shaping the direction and success of our

Support and Service operations. With a solution-oriented mindset, you will be responsible for

overseeing the strategic direction and operational success of our Annual Maintenance Contract (AMC) services. With a self-driven approach, your strong decision-making skills and strategic foresight, this critical leadership role demands an individual with a strong understanding of service delivery, contract management, and customer relationship building with responsibilities of timely collections.

Your ability to deliver high-quality, cost-effective solutions, optimize service workflows, and foster

long-term customer relationships will be key to driving retention, improving service performance,

and enhancing overall client satisfaction.

KEY RESPONSIBILITIES

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1. Responsible for the sales and support of AMC/Services business and to ensure that a good gross margin is achieved.
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2. Meeting Negotiating and finalizing high value AMCs with potential vendors/ clients and strategy tie ups with top management/Decision makers of the organizations.
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3. Final decision concerning Payment Collections, Decision on Retaining the existing AMC/Services to Customers and adding new customers for AMC.
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4. Achieving AMC revenue generation target as set by the company by task allocation to support team.
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5. Meeting/Negotiation with potential Customers for Third Party AMCs.
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6. Regular follow up with Client for Fund Availability.
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7. Monitoring AMCs with respect to cost, resource deployment, time over-runs, quality compliance and manpower planning to ensure timely execution of AMC.
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JOB SPECIFICATIONS

1. Bachelor’s degree in Engineering or related field.

2. Effective communication skills, with the ability to engage at all levels of the organization.

3. Strong team-building skills with a focus on employee development and retention.

4. Travel to client sites as required.

5. Experience with ERP software, particularly SAP Business One, is preferred.