Technical Service Delivery Manager

We are looking for change Technical Service Delivery Manager experience -10-15 yrs Location- Chennai/pune • Manage end-to-end IT service delivery for manufacturing applications and business-critical systems. • Ensure effective Incident, Problem, Change, and Service Request Management using ITIL best practices. • Manage and govern 200+ incidents monthly across multiple applications and support teams. • Drive service stability, SLA compliance, operational excellence, and customer satisfaction. • Lead P1/P2/P3/P4 incident resolution and major incident management. • Engage with factory stakeholders and business users to ensure uninterrupted operations. • Drive AI-based operational improvements and automation initiatives. • Govern ITSM processes and service performance reporting. 10-15 years of experience in IT Service Delivery, IT Operations, and Manufacturing IT Support Knowledge of ISA95 / MESA standards Strong knowledge of ITIL Incident, Problem, Change, Service Request, Knowledge, and Release Management processes Hands-on experience with Azure DevOps for incident tracking, work item management, backlog management, sprint planning, and reporting Good understanding of .NET Framework, .NET Core, ASP.NET MVC/Web API, Angular, JavaScript, HTML5, CSS, and enterprise web applications Strong knowledge of SQL Server, SQL, query writing, performance analysis, and troubleshooting Good analytical skills Exposure on OPC tools like Kepware etc. Experience supporting Azure and/or AWS cloud environments, cloud-based applications, monitoring, deployments, and infrastructure services Root Cause Analysis (RCA), Trend Analysis, Corrective & Preventive Actions (CAPA), Known Error Database (KEDB) Provide L2/L3 support for .NET, Angular, SQL Server, Azure, and AWS-hosted applications. Coordinate with development teams for defect resolution and production support. Analyze application logs, database issues, API failures, and infrastructure-related incidents. Support application deployments, release management, and production readiness activities. Ensure availability, reliability, security, and performance of enterprise applications. Drive cloud adoption, modernization, and platform optimization initiatives. Excellent verbal and written communication skills Strong team leadership and coordination skills Team Management Strong troubleshooting, RCA, and decision-making abilities Experience preparing executive dashboards and status reports Experience presenting operational reviews to management and leadership