ServiceNow SAM Pro Consultant

APN Consulting, Inc. is a progressive IT staffing and services company offering innovative business solutions to improve client business outcomes. We focus on high impact technology solutions in ServiceNow, Fullstack, Cloud & Data, and AI / ML. Due to our globally expanding service offerings we are seeking top-talent to join our teams and grow with us.


Job Title: ServiceNow SAM Pro Consultant
Location: Remote

Job Summary:
We are seeking an experienced ServiceNow SAM Pro Consultant to design, implement, and support enterprise Software Asset Management (SAM) solutions using the ServiceNow platform. The ideal candidate will have strong expertise in ServiceNow SAM Pro, IT Asset Management (ITAM), Hardware Asset Management (HAM), ServiceNow Discovery, and JavaScript, along with hands-on experience integrating third-party discovery and inventory tools. The role involves collaborating with cross-functional teams to deliver scalable asset management solutions, optimize software license compliance, and automate business processes.

Key Responsibilities:

• Design, configure, and implement ServiceNow Software Asset Management Professional (SAM Pro) solutions.
• Configure and maintain IT Asset Management (ITAM) and Hardware Asset Management (HAM) modules.
• Implement and manage ServiceNow Discovery and MID Server infrastructure for accurate asset discovery.
• Configure software models, license metrics, entitlements, normalization, reclamation, and compliance processes.
• Develop and customize ServiceNow applications using JavaScript, Business Rules, Script Includes, Client Scripts, UI Policies, and Glide APIs.
• Build and maintain workflows using Flow Designer to automate asset lifecycle and software management processes.
• Integrate ServiceNow with enterprise tools such as Microsoft SCCM (MECM), JAMF, IBM ILMT, Tanium, and other inventory systems.
• Develop and support REST/SOAP API integrations with external applications.
• Configure software reconciliation, license optimization, and compliance reporting.
• Troubleshoot and resolve issues related to asset discovery, licensing, integrations, and platform performance.
• Collaborate with stakeholders to gather requirements and recommend best practices aligned with ServiceNow standards.
• Participate in solution design, testing, deployment, and post-production support.
• Prepare technical documentation, knowledge articles, and implementation guides.

Required Skills:

• Strong hands-on experience with ServiceNow SAM Pro implementation.
• Experience with IT Asset Management (ITAM).
• Experience with Hardware Asset Management (HAM).
• Strong knowledge of ServiceNow Discovery and MID Server configuration.
• Proficiency in JavaScript and ServiceNow scripting.
• Experience with Flow Designer.
• Strong understanding of Glide APIs.
• Experience configuring software licensing, software models, normalization, reconciliation, and compliance.
• Hands-on experience integrating ServiceNow with SCCM (MECM), JAMF, IBM ILMT, Tanium, or similar discovery tools.
• Experience developing REST and SOAP integrations.
• Strong troubleshooting and analytical skills.
• Excellent communication and stakeholder management skills.

Preferred Qualifications:

• Experience delivering enterprise-scale ServiceNow SAM Pro implementations.
• Knowledge of ServiceNow CMDB and CSDM concepts.
• Experience working in Agile/Scrum environments.
• ServiceNow certifications in SAM Professional, ITAM, or System Administrator are highly preferred.
• Experience with Software Asset Management best practices and ITIL processes.

We are committed to fostering a diverse, inclusive, and equitable workplace where individuals from all backgrounds feel valued and empowered to contribute their unique perspectives. We strongly encourage applications from candidates of all genders, races, ethnicities, abilities, and experiences to join our team and help us build a culture of belonging.