Service Desk Executive
Role/Title: Service Desk Executive
Experience: 1-2 years
Location: Bangalore location
Contract to Hire Role
Notice period : Immediate to 30 Days Max
Key Skills: ITIL processes, End User Computing technologies, Networking Concepts
Certification (Desired): ITIL, PMP, MCSE, Microsoft windows, CompTIA A+
Job Descrription:
Service Desk Executive shall oversee the day-to-day activities of service-desk operations and monitor ticket resolution SLAs to ensure users receive necessary support. The Executive shall be responsible for managing resources to ensure Client's IT services including network operations are available and functioning correctly.
Skills Required:
- Bachelor's and Master's degree in Computer Science, Information Technology, Computer Engineering, BCA
- IT experience with focus on end user support/service desk management
- Excellent customer service skills for efficient management of service desk inquiries and requests
- Expertise in ITIL processes and industry best practice in service request and fulfilment
- Expertise in End User Computing technologies including, but not limited to, Microsoft SCCM, Windows, Office, Outlook, email, browsers, networking, file sharing.
- Strong, diverse technical skills, especially in the areas related to desktop computing and voice & video.
- Strong analytic and problem-solving skills across a range of technologies such as MS Windows, Linux, and a solid working knowledge of Microsoft Office
- Working knowledge of Sapphire and ServiceNow is a plus.
- Experience supporting and troubleshooting enterprise email systems such as Office 365
- Experience in automation, chatbots (nice to have)
Skill Matrix: Years of experience
L1/Tech Support/Support/Service Desk Exp
Support/ Troubleshooting
ITIL processes
Ticketing Tool
Certification
