O365 Collaboration Engineer
Experience: 4-7 Years
Role Summary
Provide L2/L3 operational support for Exchange Online, Teams, Zoom, SMTP, and Proofpoint environments. Responsible for incident resolution, service requests, mailbox administration, user support, and platform monitoring.
Key Skills
- Exchange Online Support
- Mailbox & Distribution Group Administration
- Teams Administration
- Zoom User Support
- SMTP Troubleshooting
- Proofpoint Message Tracking
- Microsoft 365 Administration
- PowerShell (Basic)
- ServiceNow/Jir
