Data & Analytics Data Platform Lead
Key Responsibilities
Data Platform Operations & Administration
Lead the day-to-day operations, support, and administration of Data & Analytics platforms.
Ensure platform stability, availability, performance, and operational excellence across supported environments.
Monitor platform health and proactively identify, troubleshoot, and resolve issues.
Establish and maintain operational procedures, standards, and documentation.
Coordinate platform support activities across internal teams and external vendors.
Develop and maintain operational roadmaps to improve platform reliability and supportability.
Platform & Application Administration
Provide system administration and platform management for:
o Teradata
o Oracle Databases
o Oracle Business Intelligence Applications (OBIA)
o SAP Business Objects
o Microsoft Power BI
o Tableau
o SAS
o Informatica PowerCenter
o Informatica MDM
o Other Data & Analytics applications and tools
Manage platform configurations, user administration, access controls, scheduling, and system maintenance activities.
Administer platform security in accordance with organizational standards and regulatory requirements.
Coordinate software licensing, environment management, and vendor support engagements.
Support capacity planning and performance optimization initiatives.
Database Administration
Lead administration activities for enterprise Oracle and Teradata database environments supporting analytics workloads.
Coordinate database maintenance, tuning, monitoring, backup validation, and recovery testing activities.
Partner with database administrators and infrastructure teams to ensure optimal database performance and availability.
Support data platform reliability, scalability, and business continuity objectives.
Upgrade & Release Management
Plan, coordinate, and oversee platform upgrades, patches, hotfixes, and version migrations.
Evaluate platform releases and assess impacts to existing integrations, reports, and users.
Coordinate testing, deployment, and validation activities across multiple environments.
Ensure successful transition of changes into production environments with minimal business disruption.
Maintain platform currency in alignment with vendor support requirements.
Incident, Problem & Service Request Management
Own day-to-day management and resolution of ServiceNow incidents, requests, and operational support tickets.
Prioritize workload based on business impact, severity, and service-level agreements (SLAs).
Coordinate cross-functional troubleshooting efforts to rapidly resolve platform issues.
Lead root-cause analysis and implement corrective actions for recurring incidents.
Monitor ticket trends and develop continuous improvement initiatives to reduce support volumes.
Vendor & Stakeholder Management
Serve as the primary operational contact for platform vendors and support providers.
Manage vendor escalations and support cases through resolution.
Partner with Data & Analytics teams, business stakeholders, infrastructure teams, and security teams to address platform needs.
Communicate platform status, risks, planned maintenance, and ongoing initiatives to leadership and stakeholders.
Governance, Compliance & Continuous Improvement
Ensure platforms comply with established security, governance, audit, and operational standards.
Maintain accurate system inventories, architecture documentation, and operational procedures.
Identify opportunities to automate administrative tasks and improve operational efficiency.
Implement best practices for monitoring, maintenance, performance management, and platform support.
Support disaster recovery planning, testing, and operational readiness activities.
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Qualifications Education
Bachelor's degree in Information Technology, Computer Science, Information Systems, Engineering, or a related field.
Equivalent combination of education and experience may be considered.
Master's degree preferred.
Experience
7+ years of experience supporting enterprise Data & Analytics platforms, databases, or business intelligence environments.
3+ years of experience leading platform operations, system administration, or technical support teams.
Experience managing enterprise application upgrades, system maintenance, and production support activities.
Experience supporting large-scale data and analytics environments with multiple integrated platforms.
Technical Skills
Strong experience administering and supporting:
o Teradata
o Oracle Databases
o Oracle Business Intelligence Applications (OBIA)
o SAP Business Objects
o Microsoft Power BI
o Tableau
o SAS
o Informatica PowerCenter
o Informatica MDM
Knowledge of database administration concepts, SQL, performance tuning, and platform monitoring.
Experience with incident, problem, and change management processes.
Experience using ServiceNow or comparable IT Service Management (ITSM) platforms.
Understanding of platform security, authentication, authorization, and access management.
Familiarity with enterprise batch processing, scheduling, and operational support functions.
Leadership & Professional Skills
Strong operational leadership and service management skills.
Excellent troubleshooting and problem-solving abilities.
Ability to manage multiple priorities in a fast-paced production environment.
Strong verbal and written communication skills.
Proven ability to build relationships across technical and business teams.
Strong organizational, planning, and execution capabilities.
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Preferred Qualifications
Experience supporting highly regulated enterprise environments.
ITIL Foundation or related IT Service Management certification.
Vendor certifications related to Oracle, Teradata, Informatica, Power BI, Tableau, SAS, or SAP technologies.
Experience leading platform modernization and operational improvement initiatives.
Experience with high-availability and disaster recovery environments.
