ETP Internationals- Project Manager

Company Description:

ETP Group is an AI-first SaaS company serving the Retail and e-Commerce industries across Asia Pacific.

With 39 years of trust in the market, it supports 500+ brands in 17 countries through enterprise-grade

platforms.

ETP's cloud-native solutions-ETP Unify and Ordazzle-cover POS, CRM, Inventory, Promotions, PIM,

OMS, WMS, LMS, and seamless marketplace integration. For large-format retail, ETP V5 offers a hybrid

omni-channel suite.

Built on secure, scalable M.A.C.H architecture. ETP delivers frictionless, personalized experiences across

channels. Its intuitive, asset-light platforms accelerate cloud transformation, reduce IT overhead, and

help retailers enhance CX, drive growth, and lead in a fast-evolving commerce environment.

Here is a glimpse of what we do - www.etpgroup.com/Videos.html" class="redactor-autoparser-object">http://www.etpgroup.com/Videos...

For more information, log on to : www.etpgroup.com

Role: Project Manager - Unified Commerce Solution Implementations

Department: Unified Commerce Global Services

Location: Saki Vihar

Work Mode: Work from office

Working Days: Monday to Friday

Experience: 8 -15 years

This role requires willingness to travel across Asia Pacific, Middle East, within India and other

international customer locations

Job Description:

We are seeking an experienced and customer-focused Project Manager to lead enterprise implementation projects for ETP Unify and Ordazzle across Asia Pacific, Middle East and other international markets.The Project Manager will be responsible for end-to-end delivery of software implementation projects from project initiation through successful go-live and hypercare while ensuring customer satisfaction,project profitability, quality and schedule adherence.The role requires strong project management capabilities combined with consulting skills, customer engagement, commercial awareness and leadership of geographically distributed teams.Unified Commerce Solutions

Key Responsibilities:

Project Delivery

Lead end-to-end implementation projects covering:

Project initiation

Discovery workshops

Solution design

Business process consulting

Gap analysis

Project planning

Configuration

Development coordination

Integration management

Data migration

Testing

UAT

Training

Go-live planning

Hypercare support

Project closure

Project Governance

Develop and maintain

Project Charter

Project Management Plan

WBS

Schedule

Resource Plan

RAID Log

Issue Log

Change Register

Communication Plan

Steering Committee reports

Unified Commerce Solutions

Conduct -

Weekly customer reviews

Internal governance meetings

Executive steering committee meetings

Risk review meetings

Customer Management

Act as the primary customer-facing Project Manager throughout the implementation lifecycle.Build trusted relationships with

Project Sponsors

Business Owners

IT Teams

CXO stakeholders

Drive

Decision making

Escalation management

Customer satisfaction

Executive communication

Manage difficult stakeholder situations professionally.Scope & Change Management Ensure project scope remains aligned with contractual commitments.

Manage

Scope changes

Change requests

Commercial impact assessments

Schedule impact

Customer approvals

Protect project profitability while maintaining customer relationships.

Unified Commerce Solutions

Commercial Ownership

Own delivery commercial metrics including

Project profitability

Resource utilization

Budget adherence

Revenue milestones

Forecasting

Billing readiness

Work closely with Finance, CSM and Delivery Management.

Team Leadership

Lead cross-functional teams comprising

Functional Consultants

Technical Consultants

Developers

QA Engineers

Support teams

Infrastructure teams

Customer teams

Typically manage teams of 5-20 members distributed across multiple locations.Provide coaching and remove delivery impediments.Risk Management Proactively identify and mitigate

Delivery risks

Resource risks

Technical risks

Customer risks

Commercial risks

Maintain an active RAID register and ensure timely resolution.

Unified Commerce Solutions

Quality Management

Ensure adherence to ETP implementation methodology.

Monitor

Deliverable quality

Testing completion

UAT readiness

Go-live readiness

Documentation quality

Drive continuous improvement.

Technical Coordination

Work closely with solution architects and technical teams to manage

APIs

Middleware

Third-party integrations

Cloud deployments

Security requirements

Performance considerations

Hands-on development is not required, but the ability to understand technical discussions is essential.

Delivery Excellence

Track project KPIs including

Schedule variance

Budget variance

Resource utilization

Customer satisfaction

Defect trends

Milestone achievement

Prepare executive dashboards and project health reports.

Unified Commerce Solutions

AI & Modern Project Management

Leverage AI-powered tools to improve

Project planning

Risk identification

Status reporting

Documentation

Meeting summaries

Resource forecasting

Promote automation and continuous improvement across delivery processes.

The Job responsibilities of the candidate shall include but not limited to the Job Description

& to perform any other tasks/functions as required by the Company

Skills And Experience

Required Experience

8-15 years of overall experience

Minimum 5 years managing enterprise software implementation projects

Experience leading customer-facing implementation projects

Experience managing distributed teams

Experience managing projects across multiple countries

Experience with cloud/SaaS solutions

Experience with enterprise customers

Domain Experience

Strong preference for experience in one or more of the following:

Retail

Omnichannel Commerce

POS

CRM

ERP

Ecommerce

Unified Commerce Solutions

Required Skills

Project Management

Waterfall methodology

Agile fundamentals

Project planning

Scheduling

Estimation

Dependency Management

Critical path analysis

Resource planning

Budget management

Change management

Risk management

Customer Management

Executive communication

Stakeholder management

Negotiation

Conflict resolution

Escalation handling

Steering committee presentations

Leadership

Team management

Coaching

Decision making

Cross-functional collaboration

Vendor management

Offshore-onsite coordination

Unified Commerce Solutions Technical Understanding

Good understanding of

REST APIs

Integrations

Cloud platforms

SaaS applications

Databases

Security concepts

Communication

Excellent

Verbal communication

Written communication

Presentation skills

Documentation skills

Certifications

Project Management Professional (PMP)

PRINCE2 Practitioner

Certified ScrumMaster (CSM) or equivalent Agile certification

Perks and Benefits

Pick & Drop facility from Saki Naka Metro.

Complimentary breakfast.

Medical insurance coverage.