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Posted 31 July, 2026

Manager cVMO

ExlService Holdings, Inc.
Noida, Uttar Pradesh, India Full Time
Reference: 218_689623_18020
We are seeking a highly motivated and analytical professional to drive client engagement, business intelligence, and operational excellence. The ideal candidate will collaborate closely with clients and internal stakeholders to understand business needs, deliver actionable insights, manage workflow priorities, and ensure service-level commitments are consistently achieved. This role requires strong analytical capabilities, proficiency in Power BI and AI-driven tools, and excellent communication skills.
EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world's leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit www.exlservice.com.


EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL's Human Resources team, as well as our hiring managers.
EXL is the indispensable partner for leading businesses in data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a unique combination of data, advanced analytics, digital technology and industry expertise to help our clients turn data into insights, streamline operations, improve customer experience, and transform their business. Our partnerships with clients are built on a foundation of collaboration - and we've been chosen as a partner by nine of the top ten leading US insurance companies, nine of the top 20 global banks, and six of the top ten US health care payers. We function as one team to make your goals our goals, whether that's unlocking the value of generative AI or embedding analytics into workflows that reduce risk or power your growth. Clients choose EXL as their transformation partner for many reasons. Our geographic diversity make talent all over the world instantly accessible. Digital accelerators enable unmatched speed-to-value, letting you realize results fast. It's our people that truly set us apart, though, including the 1,500 data scientists we have dedicated to our generative AI practice. And our more than twenty years of experience in delivering business services, garnering stellar client references, and maintaining a solid balance sheet are reassuring to our C-suite clients. Find out for yourself why clients, employees, and analysts think we're some of the best in the business. Contact us to see how we can help you achieve your goals.
  • Strong analytical and problem-solving skills.
  • Proficiency in Power BI, Microsoft Excel, and data visualization tools.
  • Experience using AI tools for business analysis, reporting, and productivity enhancement.
  • Excellent communication, presentation, and stakeholder management skills.
  • Ability to manage multiple priorities in a fast-paced environment while maintaining high-quality deliverables.
  • Experience in supplier/vendor management, operations, consulting, or business analytics is preferred.

Client Engagement & Relationship Management

  • Partner closely with clients to understand their business objectives, challenges, and operational requirements.
  • Build and maintain strong client relationships by serving as a trusted advisor and strategic partner.
  • Facilitate discussions with stakeholders to identify opportunities for process improvements and business growth.

Data Analysis & Reporting

  • Conduct detailed research and data analysis to identify trends, risks, and opportunities.
  • Design, develop, and maintain interactive supplier performance dashboards and reports using Power BI.
  • Analyze supplier and operational performance metrics to support informed decision-making.

Business Insights & Strategic Recommendations

  • Generate meaningful business insights by interpreting complex data sets and translating findings into actionable recommendations.
  • Prepare and deliver high-impact reports, presentations, and executive summaries for clients and internal stakeholders.
  • Leverage AI-powered tools and technologies to enhance data analysis, reporting efficiency, and insight generation.

Workflow Management & SLA Governance

  • Manage and triage workflow priorities to ensure timely resolution of tasks and requests.
  • Monitor team performance against established Service Level Agreements (SLAs) and key performance indicators (KPIs).
  • Identify process bottlenecks and implement continuous improvement initiatives to enhance operational efficiency and service delivery.

Stakeholder Collaboration

  • Collaborate cross-functionally with internal teams to align business objectives and deliver client-focused solutions.

  • Support governance meetings, business reviews, and operational discussions through data-driven insights and performance reporting.

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