Senior Order Analyst I

Manages and coordinates the customer order cycle from order to cash (data entry, shipments, delivery, invoicing), owning the relationship with both the customer and the suppliers / factories, in accordance with department procedures

Work Closely with the Inside sales team/ Order Entry team to receive Clean PO to place to the factories.

Expedites intercompany factories and suppliers to ensure that delivery deadlines are met.

Proactively identifies any issues and address with the correct personnel.

Ensures that the factories have received the right documents and produced the related order acknowledgements.

Planning/Coordination/Submission of documents/MRB/ITP to ensure the order is on track.

Support the commercial aspects of the Order including timely documentation and invoice submission.

Checks payment terms thoroughly and actions set up of bank submission documents i.e LC/CAD/PBG/ABG for MRO orders/Small Project orders.

Coordinates with the Logistics and Warehouse team to ensure that shipments are delivered as per the INCO- terms.

Always Ensures highest customer satisfaction keeping customers updated on order status understanding prompt responses are key - aims for 100% OTD through RDSL/PDSL

Works closely with the Finance team to minimize Logged issues/GIT / Outstanding payment issues and LD's.

Manages resolution of dispute cases/warranty claims.

Prioritizes deliveries in response to changing customer schedules and expectations.

Develops contingency plans with suppliers to limit or eliminate negative effects of delayed promised delivery dates.

Works collaboratively with the team as necessary and focuses on meeting monthly/yearly POR targets.

You have good attention to details and can set priorities and follow up on actions. You understand the project execution process and have a passion for learning and continuous improvement and collaboration. You quickly and significantly act in constantly evolving, unexpected situations. You actively seek guidance from relevant sources to learn and upskill yourself

Bachelors degree in Engineering

3+ years of relevant industry experience

Business Administration or Commerce with 6+ years of experience

Strong communication skills in English - both written and verbal

Proficiency in MS Office

4+ years' industry work experience in Order management

French and/or Arabic language capabilities

Working knowledge of SAP