BMC Helix ITSM Support

APN Consulting, Inc. is a progressive IT staffing and services company offering innovative business solutions to improve client business outcomes. We focus on high impact technology solutions in ServiceNow, Fullstack, Cloud & Data, and AI / ML. Due to our globally expanding service offerings we are seeking top-talent to join our teams and grow with us.

Role Category: IT Support
Location: New Delhi
Employment Type: Full Time, Permanent

Note: Communication Skills should be excellent

Job Description

• Provide L1/L2 operational support for BMC Helix ITSM v25.04.
• Monitor application health and ensure service availability.
• Manage and resolve incidents, service requests, and user access issues within SLA.
• Perform basic troubleshooting of application, workflow, and integration issues; escalate complex issues to L3/BMC Support.
• Execute routine operational activities, including application health checks, scheduled job monitoring, and post-deployment validation.
• Support production changes, patch deployments, and maintenance activities.
• Coordinate with infrastructure, database, and application teams for issue resolution.Maintain operational documentation, SOPs, and knowledge articles

We are committed to fostering a diverse, inclusive, and equitable workplace where individuals from all backgrounds feel valued and empowered to contribute their unique perspectives. We strongly encourage applications from candidates of all genders, races, ethnicities, abilities, and experiences to join our team and help us build a culture of belonging.