Experience center Manager

Are you passionate about creating memorable customer experiences and building strong relationships with architects, designers, builders, and premium customers?

We're looking for an experienced Experience Center Manager to lead one of our flagship Experience Centers. This role goes beyond managing a showroom—it's about delivering an immersive brand experience, driving customer engagement, and contributing to business growth.

Key Responsibilities

• Oversee the complete operations and day-to-day management of the Experience Center.

• Deliver an exceptional customer experience by understanding client requirements and showcasing the right product solutions.

• Conduct product demonstrations and educate customers, architects, interior designers, and channel partners on our product portfolio.

• Generate business opportunities by engaging with walk-in customers and coordinating closely with the sales team for lead conversion.

• Develop and nurture strong relationships with architects, interior designers, builders, developers, and key influencers.

• Plan and execute architect meets, product launches, workshops, customer events, and promotional activities to increase footfall and brand visibility.

• Ensure visual merchandising, product displays, branding elements, and overall ambience are maintained to the highest standards.

• Monitor visitor footfall, inquiries, conversions, customer feedback, and prepare periodic business reports.

• Coordinate with internal teams including Sales, Marketing, Operations, and Service to ensure a seamless customer journey.

• Maintain display inventory, coordinate product replenishment, and ensure the Experience Center remains fully operational at all times.

• Lead, mentor, and motivate the Experience Center team while driving operational excellence and customer satisfaction.

Who We're Looking For

5–8 years of experience in Experience Center Management, Retail Operations, Customer Experience, or Luxury Retail.

Experience in industries such as Architectural Hardware, Doors & Windows, Glass Solutions, Furniture, Modular Kitchens, Building Materials, Sanitaryware, Tiles, Lighting, Home Décor, or Interior Solutions will be preferred.

Excellent communication, presentation, and interpersonal skills.

Strong customer engagement and relationship management capabilities.

Commercial mindset with the ability to identify business opportunities and support revenue growth.

Experience in coordinating events, product launches, and customer engagement initiatives.

Proficiency in MS Office and CRM tools.

Why Join Us?

At Ozone, you'll have the opportunity to work with one of India's leading brands in architectural hardware and security solutions, collaborate with industry-leading architects and designers, and contribute to creating exceptional customer experiences through innovation and premium product solutions.

Location: Bengaluru

If you're someone who enjoys engaging with customers, leading operations, and creating inspiring brand experiences, we'd love to connect with you.