Quality Assurance Manager

Job description:

Position: Technical Manager - Delivery Services

Experience: 8+ years

Location: Pune

Shift Time: 2PM-11PM IST / 3PM-12AM IST

Job Summary:

We are seeking a highly experienced Technical Manager with a strong foundation in IT Services Delivery and support. The ideal candidate has transitioned from a Delivery role, bringing deep operational insight, client-facing expertise, and a track record of managing end-to-end software delivery lifecycles. This role blends strategic leadership with hands-on management of teams across QA and IT services, ensuring high performance, strong governance, and continuous improvement.

Key Responsibilities:

Leadership & People Management:

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• Lead and manage cross-functional teams, including QA engineers, Data engineers, support teams, and delivery professionals.
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• Build a high-performance team culture focused on accountability, innovation, and continuous improvement.
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• Mentor and develop team members through coaching, performance reviews, and growth planning.
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• Resolve interpersonal and performance issues to maintain team harmony and effectiveness.
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Transition from Delivery to People Management:

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• Leverage delivery experience to align team objectives with business goals.
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• Apply delivery insights to optimize team efficiency, resource planning, and execution.
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• Bridge the gap between project execution and operational stability by fostering collaboration across departments.
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IT Services & Operations Oversight:

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• Manage and monitor IT service delivery performance against SLAs and KPIs.
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• Collaborate with engineering and delivery teams to ensure service quality and defect-free releases.
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Process and Performance Optimization:

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• Drive process improvements using metrics and data-driven decision-making.
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• Ensure compliance with ITIL/ISO/SOC standards in service operations.
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• Establish strong governance frameworks for delivery, testing, and support processes.
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Required Qualifications:

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• Bachelor's or master's degree in computer science, Information Technology, Engineering, or related discipline.
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• 10+ years of experience in IT services, including 5+ years in Delivery roles and 3+ years in people management.
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• Strong QA and Data support background with experience in test management, automation tools, and quality metrics.
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• Proven experience in managing geographically distributed teams.
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Technical & Professional Skills:

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• Proficient in delivery management tools, QA tools (e.g., JIRA, TestRail, Selenium), Data Engineering tool
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• Understanding of Agile, Scrum, and DevOps methodologies.
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• Working knowledge of cloud platforms (AWS, Azure, or GCP) is a plus.
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Preferred Certifications:

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• ITIL Foundation or Intermediate
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• PMP, PRINCE2, or Agile Certification (Scrum Master, SAFe)
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Soft Skills:

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• Strong stakeholder and client communication skills.
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• Ability to translate business needs into operational goals.
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• Conflict resolution, team building, and change management skills.
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• Strategic thinking with a hands-on attitude.
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What We Offer:

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• A leadership role with real influence on team growth and delivery success.
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• Opportunities for long-term career development in a global IT services environment.
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• Flexible working options and a culture that values work-life balance.
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