Technical/Soft Skills
Advanced proficiency in HRIS platforms and case management tools
Strong governance, quality, and SLA management focus
Strong communication, stakeholder management, reporting, and process management skills
Education Requirements: Graduate/ Postgraduate in HR & Business Admin
Work Experience Requirements: 5-7 years of experience in HR Operations, HR Shared Services, or Employee Lifecycle Management
Responsibilities:
Manage end-to-end employee lifecycle administration and complex HR transactions
Oversee HRIS data management, transaction reviews, and exception handling
Handle escalated HR cases, employee inquiries, and SLA management.
Manage unemployment administration, employment verifications, and payroll support activities
