| Job Description: |
RGS:10876021
location: New Delhi, Chennai
Skills: Nexthink
Experience Required: 4-6
Primary Skills 1. Nexthink Platform Management
• Experience in implementation, configuration, and administration of the Nexthink platform, ensuring optimal performance and integration with enterprise systems.
• Manage platform upgrades, patches, and version enhancements in coordination with vendor support.
• Maintain role-based access, data sources, and connectors as per compliance and security policies.
2. Dashboard and Visualization
• Design and develop custom Nexthink dashboards, campaigns, and score definitions tailored to operational KPIs and user experience goals.
• Leverage Nexthink to build executive-level and operational dashboards for IT, HR, and business stakeholders.
• Automate recurring reports and visual insights on DEX health, device stability, and performance trends.
3. Use Case Development
• Implement Out-of-the-Box (OOTB) and custom use cases to monitor critical metrics such as login time, application crashes, network latency, patch compliance, and system responsiveness.
• Develop custom scripts and remote actions to automate issue detection and remediation workflows.
• Partner with automation and AI teams to integrate Nexthink events into self-healing workflows via ServiceNow, Power Automate, or Python-based automation.
4. Experience Monitoring & Incident Prevention
• Continuously monitor user experience scores, device health, and incident trends across endpoints.
• Detect and analyze crashes, slowdowns, and anomalies affecting end-user experience, and work with technical teams to drive permanent fixes.
• Conduct root cause analysis (RCA) on recurring experience degradations and recommend preventive measures.
• Identify performance bottlenecks caused by OS updates, software conflicts, or configuration drifts and drive resolution plans.
5. Collaboration and Reporting
• Collaborate with Service Desk, Workplace Engineering, and Application Support teams to correlate Nexthink insights with incident data and optimize service delivery.
• Present analytical findings and trend insights during weekly/monthly governance meetings with management.
• Develop and maintain detailed knowledge documentation, SOPs, and training content for Nexthink operations and dashboards.
6. Continuous Improvement
• Evaluate new Nexthink modules and capabilities to improve automation and proactive remediation.
• Drive innovation through AI-based analytics and sentiment correlation to predict and prevent experience degradation.
• Contribute to the Digital Experience Strategy by identifying emerging trends and influencing future tool adoption.
Secondary Skills 1. Good understanding of Incident, Asset, Problem and Change Management (ITIL) |
