MICROSOFT D365 FIELD SERVICE - SUPPORT

Join our team as a Senior D365 Field Service Developer & Functional Consultant and make a significant impact on our clients' field service operations. You'll lead the design and development of end-to-end Field Service processes, leveraging your expertise in Microsoft Dynamics 365 Field Service. This role offers an exciting opportunity to work with cutting-edge technologies and contribute to the technical and functional aspects of our projects.At Zensar, we're "experience-led everything". We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus.

Part of the $4.8 billion RPG Group, we're a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.

We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.

• 6-10 years of experience, including 4+ years in D365 CE/Field Service delivery.
• Expertise in Dynamics 365 Field Service, Dataverse, Power Apps, Power Automate, and Azure services.
• Proficiency in C# (.NET) Plugins, JavaScript/TypeScript, PCF, and Azure API development.
• Knowledge of ALM/DevOps practices, Azure DevOps tools, and solution management.
• Strong consulting skills, including process mapping and stakeholder communication.
• Domain knowledge of field operations, service contracts, and SLAs.
• Experience with Connected Field Service, Dynamics 365 Customer Service, and ERP integration is preferred.
• Hands-on experience with Field Service Mobile customizations is an asset.
• Familiarity with Power BI reporting and data migration tools is beneficial.
• Certifications in Microsoft Dynamics 365 Field Service, Power Platform, and Azure are desirable.

• Lead requirements discovery workshops for work orders, incident types, and service tasks.
• Design comprehensive field service processes, including work order management and scheduling.
• Configure D365 Field Service components: Universal Resource Scheduling, Schedule Board, Assets & Locations, and more.
• Define and manage test strategies, author user stories, and lead UAT and training sessions.
• Work with stakeholders to define KPIs and build operational dashboards.
• Extend D365 CE/Field Service with Plugins, Custom Workflow Activities, and JavaScript/TypeScript.
• Build Power Automate flows and create Power Apps for customization.
• Develop REST-based integrations with ERP and IoT platforms using Azure services.
• Implement Connected Field Service patterns and design security models with Azure DevOps.