Customer Success Associate (Field work)

Functional Unit: Operations

Location: Hyderabad

Work Type: Field work

Key Responsibilities:

Guidance & Support: Assist patients in fixing CGM patches, pairing sensors, and setting up devices.

Troubleshooting: Identify and resolve technical issues, escalating complex cases when necessary.

Member Education: Provide basic troubleshooting tips and best practices for device maintenance.

Documentation: Maintain patient interaction records and necessary documentation.

Customer Satisfaction: Deliver empathetic and efficient support to enhance the user experience.

ADHOC Tasks: Support business operations, including events, lead generation, and inventory management.

Skills & Requirements:

• Education: B.Sc. / Diploma in Computer Science or a relevant technical degree.
• Experience: Minimum 1 year in customer technical support.
• Technical Proficiency: Prior experience in customer service or a technical support role.
• Communication Skills: Ability to convey complex technical information clearly and effectively.
• Problem-Solving: Strong analytical skills with a patient-centric approach to troubleshooting and issue resolution.
• Virtual Communication Tools: Proficiency in using video conferencing platforms, messaging apps, and remote support tools.
• Work Approach: Ability to work independently and collaboratively in both virtual and physical environments, demonstrating reliability and professionalism.
• Work Location & Language Preferences:
• Hyderabad: English, Telugu, and Hindi (mandatory).