Infrastructure Service Management

Title: Infrastructure Service Management
Location: Chennai
Exp: 5+ Years

Job Description:
Roles & Responsibilities:
Resolve problems in response to customer or system-reported incidents via trouble tickets.
-Identify and break down problems using structured problem
resolution approaches.
-Evaluate, diagnose, research, analyze and provide solutions
to problems encountered.
- Setup and configure requests together with customer(s).
- Make changes to existing setups based on customer
description.
- Escalate difficult, complex tasks to the next level.
- Collaborate with other teams on projects for new technology
initiatives and deployments provide management with
feedback about areas of technical concern for users and
frequently encountered problems.
- Update skill-set by keeping up with technology changes and
industry trends.
- Attend trainings in accordance to professional development
plan.
- Follow standard processes and procedures.
- Respect agreed service levels and KPI s.
- Working in shifts is required.
- Other one-time tasks assigned by Manager.

Professional & Technical Skills:
Strong ability to analyze and solve technical problems.
- Ability to learn fast and become proficient with unfamiliar
systems.
- Ability to interact with different countries, cultures, clients
(internal and external).
- Good communication and presentation skills.
- Excellent English language skills, both written and verbal.
- Technical Support or IT experience is strongly desired.
- Experience in logistics- or transport business is preferred.
- Readiness and availability to work in shifts.

Additional Information:
- The candidate should have minimum 5 years of experience in Infrastructure Service Management.
- This position is based at our Chennai office.
- A 15 years full time education is required.