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Posted 06 August, 2026

Manager - Resource Management Group

ExlService Holdings, Inc.
Noida, Uttar Pradesh, India Full Time
Reference: 218_689623_16389

The ideal RMG Manager combines strong financial acumen, workforce planning expertise, and analytical capabilities with exceptional stakeholder management skills. They are highly proficient in Advanced Excel and reporting tools, capable of translating complex workforce data into strategic insights, and experienced in managing budgets, forecasts, bench optimization, and investment resources to support organizational growth and profitability

EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world's leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit www.exlservice.com.


EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL's Human Resources team, as well as our hiring managers.
EXL is the indispensable partner for leading businesses in data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a unique combination of data, advanced analytics, digital technology and industry expertise to help our clients turn data into insights, streamline operations, improve customer experience, and transform their business. Our partnerships with clients are built on a foundation of collaboration - and we've been chosen as a partner by nine of the top ten leading US insurance companies, nine of the top 20 global banks, and six of the top ten US health care payers. We function as one team to make your goals our goals, whether that's unlocking the value of generative AI or embedding analytics into workflows that reduce risk or power your growth. Clients choose EXL as their transformation partner for many reasons. Our geographic diversity make talent all over the world instantly accessible. Digital accelerators enable unmatched speed-to-value, letting you realize results fast. It's our people that truly set us apart, though, including the 1,500 data scientists we have dedicated to our generative AI practice. And our more than twenty years of experience in delivering business services, garnering stellar client references, and maintaining a solid balance sheet are reassuring to our C-suite clients. Find out for yourself why clients, employees, and analysts think we're some of the best in the business. Contact us to see how we can help you achieve your goals.

Required Skills

Functional Skills

  • Workforce Planning
  • Financial Planning & Analysis (FP&A)
  • Resource Allocation & Capacity Planning
  • Budget vs Actual vs Forecast Analysis
  • Budget Management
  • Cost Governance
  • Vendor Cost Monitoring
  • Cloud Cost Management
  • Bench Management
  • Investment Resource Management
  • Demand & Supply Planning
  • Utilization Management
  • Stakeholder Management
  • MIS & Dashboard Reporting
  • Data Analysis
  • Process Improvement

Technical Skills

  • Advanced Microsoft Excel
    • Power Query
    • Pivot Tables
    • Power Pivot
    • Advanced Formulas

Analytical Skills

  • Strong numerical and analytical ability.
  • Ability to interpret large datasets and generate business insights.
  • Forecasting and trend analysis.
  • Root cause analysis.
  • Decision-making using data.

Soft Skills

  • Excellent verbal and written communication.
  • Strong stakeholder management.
  • Presentation skills.
  • Problem-solving mindset.
  • Negotiation and influencing skills.
  • Ability to work in a fast-paced environment.
  • Leadership and people management.
  • High attention to detail.
  • Strong planning and organizational skills.

Preferred Experience

  • 8-12 years of overall experience.
  • 7-10 years in Resource Management, Workforce Planning, PMO, Financial Planning, or Operations.
  • Experience managing large enterprise workforce planning.
  • Experience working with cross-functional global stakeholders.
  • Knowledge of professional services, consulting, or IT services organizations is preferred.
  • MBA or PGDM is preferred.

Key Responsibilities

1. Workforce Planning & Resource Management

  • Manage end-to-end resource allocation across billable, internal, investment, and strategic initiatives.
  • Optimize resource utilization while minimizing bench.
  • Drive proactive workforce planning based on demand forecasts.
  • Partner with Delivery Leaders to ensure timely staffing of projects.
  • Monitor resource availability and recommend redeployment strategies.

2. Budget, Forecast & Financial Governance

  • Own workforce budget planning and monitor Budget vs. Actual vs. Forecast across business portfolios.
  • Track workforce costs across projects, investments, and internal initiatives.
  • Monitor and govern Technology, Infrastructure, Cloud, Software License, and other delivery-related operational costs
  • Partner with Finance, Procurement, IT, and Delivery teams to monitor spend against approved budgets.
  • Support monthly, quarterly, and annual forecasting exercises.
  • Identify financial risks, cost overruns, and recommend corrective actions.
  • Prepare financial dashboards and executive reports for leadership reviews.

3. Bench & Investment Resource Management

  • Manage bench governance and resource deployment strategy.
  • Monitor investment resources and ensure optimal utilization.
  • Track aging of bench resources and develop action plans.
  • Collaborate with business leaders for redeployment.
  • Publish regular bench and investment reports.

4. Stakeholder Management

  • Build strong relationships with Business Leaders, Delivery Leaders, Finance, HR, Talent Acquisition, and PMO teams.
  • Facilitate leadership reviews and provide actionable recommendations.
  • Drive governance discussions and resource review meetings.

5. Analytics & Reporting

  • Develop dashboards and analytical reports for leadership.
  • Analyze utilization, capacity, forecasting accuracy, demand pipeline, and resource productivity.
  • Create executive-level presentations and MIS reports.

6. Operational Governance

  • Ensure adherence to resource management, financial governance, and cost control processes.
  • Support cost code governance, project onboarding, and resource mobilization activities.
  • Govern technology, infrastructure, and software license utilization to optimize operational costs.
  • Drive process improvements and automation initiatives across RMG operations.
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