Senior Delivery Leader in Banking QA + QE experience (UAE Region)

Qualitykiosk Technologies is looking for Banking Delivery Leaders with 18+ years of experience in delivering and managing banking projects .

We‘re looking for leaders with:

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• 18+ years in QA/QE Service Delivery within BFSI/Banking
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• Experience managing large delivery programs for Middle East Banking clients
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• Strong Technical Program Management (TPM) expertise
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• Exposure to AI/GenAI, Automation, DevOps and Digital Transformation
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• Proven success in stakeholder management, business growth and delivery governance
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Interested candidates pls share your updated resume with [email protected]

JOB DESCRIPTION: Service Delivery Partner Banking Quality Engineering (AI & Transformation)

About QualityKiosk Technologies

QualityKiosk Technologies is one of the world‘s largest independent Quality Engineering (QE) providers and digital transformation enablers. Headquartered in Navi Mumbai, India, we serve over 254+ global clients across 25 countries with a workforce of 3,700+ employees. We are pioneers in IP-led quality assurance, recognized by Gartner and Forrester, and were named ‘Best IT Employer of the Year‘ in 2023.

Role Purpose

The Service Delivery Partner (Banking QE) is a high-impact leadership role focused on driving technical excellence and innovation across our India Banking practice. You will transition traditional testing portfolios into AI-led, autonomous quality ecosystems while serving as a Technical Program Manager for complex, large-scale banking transformations.

Key Responsibilities and Deliverables

1. AI & GenAI Innovation Leadership

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• GenAI Integration: Lead the deployment of Generative AI tools to automate test case generation, synthetic data creation, and self-healing automation.
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• AI Evaluation: Establish frameworks for the quality assurance of AI/ML models within the banking sector, ensuring model reliability and compliance.
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• Predictive QA: Utilize machine learning analytics to identify high-risk code areas and transition the delivery model from reactive testing to proactive prevention.
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2. Technical Program Management & Shift-Left Strategy

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• Shift-Left Implementation: Drive QE involvement into the earliest stages of the SDLC (Requirements & Design) to ensure ‘Testability‘ is architected into the product
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• Complex Delivery: Manage a portfolio of 25+ parallel projects across Digital, Core Banking, and Middleware with a focus on automation-first outcomes.
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• DevOps-CT: Orchestrate Continuous Testing (CT) within CI/CD pipelines, integrating automated quality gates into the developer workflow.
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• Ambiguous Environments: Navigate complex technical landscapes including data migration and middleware testing where documentation may be sparse.
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3. Strategic Client & Business Management

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• P&L Accountability: Ownership of a large revenue portfolio with full responsibility for margins, DSO and manpower planning.
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• Outcome-Based Deals: Convert BAU engagements into multi-year, BVR-led (Business Value Realization) and outcome-based contracts.
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• CXO Governance: Act as a technical consultant to Bank CIOs/CTOs, presenting integrated program-level executive reporting.
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• Sales Collaboration: Work with the Sales team on revenue forecasting, proposals, and SOW definitions for new and existing accounts.
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4. Team Leadership & Capability Building

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• Scale: Lead and mentor a cross-functional team of 400+ members, including Project Managers, Test Leads, and Seasoned Bankers.
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• Domain Excellence: Lead Banking Domain & Process CoEs to standardize testing across Retail, Corporate, SME, and Rural banking lines.
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• Coaching: Foster a culture of innovation, continuous improvement, and technical curiosity within the delivery team.
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Essential Requirements

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• Experience: 18+ years of rich experience in Service Delivery for testing projects within the BFS segment.
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• Geography: Proven expertise in managing large-scale delivery specifically for the Middle East market, with exposure to other geographies.
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• Technical Depth: Strong Technical Program Management (TPM) skills; ability to ‘roll up sleeves‘ to solve technical roadblocks.
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• Education/Fundamentals: Deep understanding of Agile methodologies, P&L management, and end-to-end accountability.
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• Communication: Exceptional verbal and written communication skills for stakeholder management.
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Behavioural Competencies

1)Analytical Thinking

Breaks down complex card processing scenarios into testable conditions with precision.

2) Stakeholder Management

Confidently engages with CXO-level and technical stakeholders; articulates QA value clearly.

3)Ownership & Accountability

Takes end-to-end accountability for quality outcomes across large, multi-stream engagements.

4)Mentorship & Leadership

Actively develops team capability; fosters a culture of quality and continuous improvement.

5)Adaptability

Thrives in dynamic project environments; comfortable with shifting priorities and ambiguity.

6)Attention to Detail

Maintains high rigour in requirement review, test design, and defect documentation.