Business Development & Experience Manager

At Raconteur Travels, we create premium, tailor-made travel experiences for discerning travellers. We're looking for a commercially driven, creative and highly organised individual who can sell, design and deliver exceptional journeys from start to finish. This isn't a conventional travel sales role. You'll manage the complete customer journey—from the first enquiry to post-trip follow-up—ensuring every client receives a seamless and memorable experience. '28; Key Responsibilities * Manage the complete sales cycle from enquiry to booking. * Generate new business and build long-term client relationships. * Understand client requirements, preferences and budgets through consultative selling. * Design customised itineraries with curated hotels, experiences and logistics. * Present proposals, negotiate and close bookings. * Coordinate hotels, transfers, activities, visas, documentation and vendor confirmations. * Ensure flawless execution and exceptional client satisfaction. * Handle changes, special requests and on-trip support. * Drive repeat business, referrals and upselling opportunities. * Track revenue, margins, conversions and overall business performance. Key Performance Areas (KPAs) * Revenue & Gross Margin Growth * Sales Conversion & Pipeline Management * Client Satisfaction & Repeat Business * Operational Accuracy & Booking Execution * Commercial Ownership & Problem Solving Key Performance Indicators (KPIs) Performance will be measured through: * Monthly & Quarterly Revenue * Gross Margin * Number of Bookings * Lead-to-Sale Conversion * Average Booking Value * Sales Pipeline Value * New Client Acquisition * Repeat Business * Referral Business * Customer Satisfaction * Operational Accuracy & Timely Execution KPIs will be aligned with experience and responsibilities, with targets increasing as you grow within the organisation. Who Should Apply? -Experience: 1–3 years * Excellent at communication and presentation * Commercially minded and sales-focused * Passionate about travel and creating memorable experiences * Highly organised and detail-oriented * Confident dealing with premium clientele * A strong negotiator and relationship builder * Proactive, accountable and solution-oriented Role Details * Experience: 1–3 Years * Location: Mumbai * Function: Business Development | Travel Design | Operations | Client Management * Industry: Premium Travel & Experiences