System Engineer

Around 3 years of experience

Diploma or Degree with good communication skills

Good understanding of the work/support environment

Good experience in installation and troubleshooting of desktops/laptops, printers

Good experience in the installation of Windows 10 and 11 and MS Office

Knowledge of Windows Domain, Servers, DHCP, and DNS

Installation and troubleshooting of Antivirus software

Good knowledge of Outlook client

Good experience in the installation of desktops/laptops, printers

Asset / Inventory management

Deliverables

All Desktop Problems ( Hardware and Software)

Monitoring Antivirus and Systems Performance

Troubleshooting and diagnosing malfunctions in the operation of hardware and software.

Maintain all the assets and update the asset database at regular intervals.

Provide regular technical support for desktops, laptops, printers, and peripherals,

Provide regular technical support for Operating systems, mail support, and basic network support/troubleshooting

Performs miscellaneous job-related duties as assigned by the Manager

Troubleshooting LAN / VPN issues for clients

Close all assigned tickets in the ticketing system within SLA

Follow IT policies and procedures to execute daily work

Provide Executive support to Management on a need basis