Posted 11 August, 2026
DevOps Support Engineer
Diverse Lynx
Bengaluru,560001
Full Time
Reference: 365_569689_26-02979
SRE Manager-Lead globally distributed teams of engineers across three key functions - Site Reliability Engineering (SRE), Platform Engineering, and DevOps Consulting - to architect, build, and maintain API-driven infrastructure both on-premise and in the cloud. The role demands ore than just technical oversight; and to drive the adoption of DevOps practices ensuring organizational change accompanies tooling and technological innovation.
Site Reliability Engineering (SRE): This team is dedicated to ensuring the availability, performance, and scalability of our systems. They work to automate operations, monitor system health, and respond to incidents, all while upholding the highest standards of reliability and uptime.
Platform Engineering: This team is responsible for building and maintaining the foundational platforms that power our applications and services. They create reusable components, manage infrastructure as code, and provide the tools and environments that enable our development teams to deliver with speed and confidence.
DevOps Consulting: This team partners closely with other engineering teams across the organization to drive the adoption of DevOps practices and tooling. They act as internal consultants, offering expertise in CI/CD, automation, and best practices, ensuring that all teams can achieve their goals efficiently and effectively.
Approach is rooted in fostering a culture of collaboration and innovation, empowering teams to not only meet but exceed expectations in delivering high-quality solutions.
The team adopts best practices in infrastructure as code (IaC), automation, and CI/CD, setting the standard for operational excellence within the company.
Key Responsibilities
Site Reliability Engineering (SRE): This team is dedicated to ensuring the availability, performance, and scalability of our systems. They work to automate operations, monitor system health, and respond to incidents, all while upholding the highest standards of reliability and uptime.
Platform Engineering: This team is responsible for building and maintaining the foundational platforms that power our applications and services. They create reusable components, manage infrastructure as code, and provide the tools and environments that enable our development teams to deliver with speed and confidence.
DevOps Consulting: This team partners closely with other engineering teams across the organization to drive the adoption of DevOps practices and tooling. They act as internal consultants, offering expertise in CI/CD, automation, and best practices, ensuring that all teams can achieve their goals efficiently and effectively.
Approach is rooted in fostering a culture of collaboration and innovation, empowering teams to not only meet but exceed expectations in delivering high-quality solutions.
The team adopts best practices in infrastructure as code (IaC), automation, and CI/CD, setting the standard for operational excellence within the company.
Key Responsibilities
- Provide day-to-day support for DevOps platforms and services.
- Troubleshoot and resolve issues related to CI/CD pipelines, deployments, and infrastructure.
- Assist engineering teams with deployment, configuration, and automation-related requests.
- Monitor platform health and respond to incidents and service requests.
- Perform routine maintenance, upgrades, and operational tasks.
- Investigate and resolve build, release, and environment issues.
- Create and maintain operational documentation and knowledge articles.
- Participate in on-call and support rotations as required.
- Collaborate with DevOps and software engineering teams to improve platform stability and support processes.
- Experience in DevOps, Infrastructure Support, or System Administration.
- Hands-on experience with Terraform, Jenkins, Ansible, and GitHub Actions.
- Experience with Git and source control management.
- Knowledge of Linux administration and troubleshooting.
- Experience supporting cloud environments - AWS.
- Experience with Docker.
- Experience with scripting languages such as Python or Bash.
- Familiarity with monitoring and logging tools.
- Terraform
- Jenkins
- GitHub Actions
- Git
- Linux
- Cloud Platforms (AWS, Azure, or GCP) (AWS preferred)
- Docker and Kubernetes (preferred)
- Timely resolution of support tickets and incidents.
- High availability and reliability of DevOps platforms.
- Effective support for engineering teams during deployments and releases.
- Continuous improvement of operational processes and automation.
