Senior Professional Services Resident Consultant

Role

We are looking for a Senior Professional Services Resident Consultant to join our Professional Services team. This is an Onsite, Mumbai role , reporting to the Manager, Professional Services. In this role, you will be the strategic face of Zscaler for our enterprise clients, deep-diving into unique customer environments to architect, configure, and integrate solutions on our industry-leading Zero Trust platform. You bring a strong consultant mindset, exceptional customer-facing acumen, and deep deployment expertise to collaborate closely with sales, external partners, and cross-functional teams-ensuring our customers achieve seamless, timely, and secure transformations.

What you'll do (Role Expectations)

• Serve as a dedicated technical advisor for strategic enterprise customers over extended engagements (6 months, 1 year, or longer)
• Act as the customer's "Go-To" expert for all matters related to their Zscaler deployment, adoption, and optimization
• Architect, configure, and integrate ZIA, ZPA, and broader Zero Trust Exchange solutions into complex enterprise environments
• Lead technical discovery, solution design, and migration planning workshops with customer stakeholders
• Collaborating with sales, external partners, and customer teams to provide consultancy and deployment services.

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback-knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We're Looking for (Minimum Qualifications)

• 8+ years of experience in customer-facing technical roles such as Professional Services Consultant, Network/Security Specialist, Technical Account Manager, Support/Escalation Engineer, or SOC Engineer
• Hands-on experience deploying and operating Zscaler solutions - ZIA and ZPA
• Strong knowledge of authentication systems: SAML, and SSO/IdP integrations
• Solid foundation in networking and security fundamentals: TCP/IP, DNS, HTTP/S, SSL/TLS, PAC files, GRE/IPSec tunnels, proxies, and firewalls
• Excellent communication, stakeholder management, and consultative skills - comfortable engaging with both technical teams and senior business stakeholders

What Will Make You Stand Out (Preferred Qualifications)

• Experience with solutions built on Microsoft Azure, AWS, and other leading cloud platforms
• Familiarity with hypervisors: VMware, Hyper-V, and KVM
• Industry certifications such as ZDTA / ZDTE, or CISSP

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