Business Development & Experience Manager

At Raconteur Travels, we create premium, tailor-made travel experiences for discerning travellers. We're looking for a commercially driven, creative and highly organised individual who can sell, design and deliver exceptional journeys from start to finish.

This isn't a conventional travel sales role. You'll manage the complete customer journey—from the first enquiry to post-trip follow-up—ensuring every client receives a seamless and memorable experience.

Key Responsibilities

* Manage the complete sales cycle from enquiry to booking.

* Generate new business and build long-term client relationships.

* Understand client requirements, preferences and budgets through consultative selling.

* Design customised itineraries with curated hotels, experiences and logistics.

* Present proposals, negotiate and close bookings.

* Coordinate hotels, transfers, activities, visas, documentation and vendor confirmations.

* Ensure flawless execution and exceptional client satisfaction.

* Handle changes, special requests and on-trip support.

* Drive repeat business, referrals and upselling opportunities.

* Track revenue, margins, conversions and overall business performance.

Key Performance Areas (KPAs)

* Revenue & Gross Margin Growth

* Sales Conversion & Pipeline Management

* Client Satisfaction & Repeat Business

* Operational Accuracy & Booking Execution

* Commercial Ownership & Problem Solving

Key Performance Indicators (KPIs)

Performance will be measured through:

* Monthly & Quarterly Revenue

* Gross Margin

* Number of Bookings

* Lead-to-Sale Conversion

* Average Booking Value

* Sales Pipeline Value

* New Client Acquisition

* Repeat Business

* Referral Business

* Customer Satisfaction

* Operational Accuracy & Timely Execution

KPIs will be aligned with experience and responsibilities, with targets increasing as you grow within the organisation.

Who Should Apply?

-Experience: 1–3 years

* Excellent at communication and presentation

* Commercially minded and sales-focused

* Passionate about travel and creating memorable experiences

* Highly organised and detail-oriented

* Confident dealing with premium clientele

* A strong negotiator and relationship builder

* Proactive, accountable and solution-oriented

Role Details

* Experience: 1–3 Years

* Location: Mumbai

* Function: Business Development | Travel Design | Operations | Client Management

* Industry: Premium Travel & Experiences