Virtual Medical Assistant

Job Title: Virtual Medical Assistant (VMA)

Location: Office (Mohali) / 5 Days (Night Shift)

About the Role:

We are looking for a dependable and detail-oriented Virtual Medical Assistant (VMA) to join our healthcare team. The ideal candidate will manage patient communications, maintain accurate electronic health records (EHR), coordinate prior authorizations, and provide day-to-day administrative support to providers. This role plays a key part in ensuring smooth operations and exceptional patient service.

Key Responsibilities:

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• Serve as the primary point of contact for patient calls regarding appointments, medications, lab results, and general inquiries.
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• Maintain and update patient records in the EHR system with accuracy and confidentiality.
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• Coordinate prescription refills and manage prior authorizations for medications, treatments, and procedures.
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• Support physicians and nurses with documentation, scheduling, and coordination with home health and DME services.
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• Ensure compliance with HIPAA and organizational policies.
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• Provide patient education and assist with understanding treatment plans and insurance coverage.
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Qualifications:

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• Education: Associate degree or certification in medical assisting.
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• Experience: 1–2 years in a medical administrative or assistant role (virtual experience preferred). Hands-on experience with EHR systems (EPIC, Cerner, AthenaHealth, ECW) and prior authorization processes highly desirable.
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Skills:

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• Excellent verbal and written communication
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• Strong organizational and multitasking abilities
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• Proficiency with Microsoft Office and Google Workspace
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• Problem-solving and time management skills
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• Attributes: Compassionate, proactive, and able to work independently in a fast-paced environment.
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Kindly share CV at [email protected].