Operations Manager

Job Summary:

The Operations Manager will be responsible for overseeing end-to-end operations across outlets/central kitchen, ensuring efficiency, quality, and profitability. The role involves managing teams, streamlining processes, maintaining service standards, and driving business growth while ensuring compliance with company policies.

Key Responsibilities:

1. Operations Management

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• Oversee daily operations of outlets/central kitchen
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• Ensure smooth functioning of all departments (kitchen, service, stores)
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• Monitor service quality, food quality, and operational efficiency
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2. Team Leadership & Management

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• Lead, train, and manage cross-functional teams
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• Ensure proper staffing, scheduling, and productivity
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• Conduct performance reviews and drive team development
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3. Process & Quality Control

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• Implement and maintain SOPs across operations
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• Ensure adherence to hygiene and food safety standards (FSSAI)
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• Conduct regular audits and ensure corrective actions
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4. Cost & Inventory Management

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• Monitor food cost, labor cost, and overall operational expenses
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• Work closely with procurement and store teams for inventory control
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• Minimize wastage and improve efficiency
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5. Customer Experience

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• Ensure high levels of customer satisfaction
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• Handle escalations and improve service standards
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• Implement feedback-driven improvements
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6. Reporting & Coordination

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• Prepare daily/weekly/monthly reports on operations
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• Coordinate with management for business planning and expansion
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• Drive process improvements and operational strategies
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Requirements:

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• Proven experience as Operations Manager in F&B / hospitality industry
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• Strong leadership and team management skills
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• Experience in handling multi-unit operations / central kitchen preferred
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• Good understanding of P&L, cost control, and inventory management
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• Ability to work in a fast-paced environment
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Qualifications:

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• Graduate / MBA / Hotel Management preferred
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• 5–10 years of relevant experience
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Key Skills:

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• Operations Management
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• Team Leadership
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• Cost Control & Budgeting
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• Process Improvement
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• Problem Solving
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• Communication Skills
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