Desktop Support Engineer

This role is for one of Weekday's clients
Salary range: Rs 200000 - Rs 350000 (ie INR 2 - 3.5 LPA)

Min Experience: 4+ years
Location: Gurugram
JobType: full-time

Requirements

Key Responsibilities

• Provide desktop, laptop, hardware, and software support.
• Handle Break/Fix hardware troubleshooting and OEM/vendor coordination.
• Perform IMAC activities including Install, Move, Add and Change.
• Support Windows 10/11, MS Office, Outlook, Teams and AVD.
• Manage Active Directory user accounts and basic administration.
• Handle printer, LAN/WAN, video conferencing and peripheral support.
• Manage ITSM tickets and resolve issues within defined SLAs.
• Provide remote and on-site Smart Hands support.
• Perform patching, driver testing, hardware upgrades and workstation remediation.
• Support iOS/Android devices through MDM solutions.
• Maintain focus on first-call resolution and timely escalation.
• Maintain proper documentation and knowledge base.

Required Skills

• 4+ years of experience in Desktop Support / EUC / IT Support.
• Strong experience in hardware Break/Fix and troubleshooting.
• Experience with IMAC and OEM/vendor coordination.
• Good knowledge of Windows, Active Directory and ITSM tools.
• Experience supporting VIP/VVIP users is preferred.
• Excellent verbal and written communication skills are mandatory.
• Strong customer-handling and problem-solving skills.
• Immediate joiners preferred.

Must-have skills

Desktop Support Engineer, VIP, SCCM

Good-to-have skills

System Center Configuration Manager - SCCM, EUC, Microsoft Intune