Senior Consultant

A. Business Requirement and Process Analysis
Engage stakeholders across Cash Management & Trade Finance to gather requirements
Translate business flows into conversational journeys and user interaction models
Document AS-IS / TO-BE process flows, including automation opportunities
Define clear functional and non-functional requirements for AI agents
B. Conversational AI Journey Design
Break down banking use cases into step-by-step conversational flows
o Intents, entities, prompts, and responses
o Decision logic and branching scenarios
Work with AI/engineering teams to align with:
o MCP tools
o APIs (payments, trade workflows, document processing)
C. Domain Expertise - Cash and Trade
Own requirement clarity across:
o Cash: Payments, transaction queries, statements, FX, etc.
o Trade: LC, guarantees, trade transactions, document flows
Support new build journeys for Trade and enhancement/standardization for Cash
D. Collaboration and Delivery
Act as interface between:
o Business (RMs, Ops, Product Owners)
o AI CoE / Agent engineering teams
o Vendors (if applicable)
o Sprint planning
o Backlog creation (user stories, acceptance criteria)
o UAT coordination

Testing and Validation
Define test scenarios and UAT cases for conversational journeys
Validate:
o Conversation accuracy
o Business rule adherence
o Integration outputs
Work on defect triaging and closure

Required Skills and Experience
Domain Expertise
Strong experience in Corporate Banking
Mandatory knowledge of Cash Management and Trade Finance within corporate banking.
Functional and Business Analysis Skills
Requirement gathering, stakeholder management
Experience in Agile delivery (Scrum / SAFe)
Process modelling tools (Visio, BPMN, etc.)
Technology and AI Exposure
Conversational AI / chatbot platforms
Understanding of:
o APIs & integrations
o AI/LLM concepts (RAG, prompts, workflows)
Experience in digital channels or banking platforms is preferred.
Experience and Qualifications
6-10+ years as Business Analyst
Banking domain experience, preferably within Corporate Banking
Experience in digital / transformation / AI projects is a plus