Inside Sales Executive

Position: Inside Sales Executive Department: Mobility & Wellness Location: Pune (On-site) Working Days: 6 days a week (Rotational week-offs) Shift Timing: Rotational (Day Shifts) About Frido Frido is a new India D2C brand revolutionizing the way people experience mobility and comfort from electric wheelchairs and scooters to ergonomic seating solutions and wellness-driven lifestyle products. At Frido Mobility, we are building accessible, design-first products that enable independence and wellbeing. Role Overview As an Inside Sales Executive at Frido Mobility, you will play a key role in driving sales conversions for our mobility products. You will handle inbound and outbound leads, understand customer needs, provide tailored product recommendations, and ensure a smooth buying experience from inquiry to order closure. This role demands excellent communication, empathy, and strong product understanding, as you’ll be assisting B2C customers (individual buyers) Key Responsibilities * Handle daily inbound and outbound calls, WhatsApp, and email inquiries from leads generated via ads, website, and marketplaces. * Understand customer requirements, identify pain points, and recommend the right Frido product (wheelchair, scooter, etc.) accordingly. * Share product videos, brochures, and quotations with customers to aid decision-making. * Maintain and update lead details, follow-ups, and sales status in CRM tools (LeadSquared / Gorgias / Google Sheets). * Follow a structured sales call process discovery, pitch, demo, objection handling, and closure. * Coordinate with operations and logistics teams to ensure timely delivery and customer satisfaction. * Achieve daily/weekly/monthly revenue and conversion targets. * Maintain professionalism and empathy in every customer interaction. Skills & Competencies * Strong communication skills (English & Hindi mandatory; regional languages are a plus) * Sales-driven mindset with high energy and ownership * Ability to understand customer psychology and build rapport quickly * Experience with CRMs, WhatsApp Business, or sales tracking tools preferred * Problem-solving and objection-handling skills * Empathy towards elderly or differently abled customers Requirements * Experience: Fresher * Education: Graduate or equivalent * Availability: Willing to work 6 days a week with rotational week-offs What We Offer * Competitive salary + attractive performance incentives * Opportunity to work with one of India’s most impactful and fast-growing D2C brands in the wellness and mobility space * Structured training on product knowledge and customer interaction * Career growth opportunities into Team Lead / Key Account / B2B Sales roles Interested candidate can share their CV to [email protected]