ITAM Lead Developers

Lead support activities for ServiceNow ITAM modules, primarily HAM and SAM.

• Hands-on with asset lifecycle management and reconciliation.
• Good Understanding of IT assets, contracts and licensing model.
• Monitor data quality across asset records, related CMDB data, and process transactions.
• Handle incidents, service requests, defects, and enhancements within agreed timelines.
• Work on catalog item creation, record producers, and request workflow configuration for ITAM-related processes.
• Design and maintain forms, UI policies, client scripts, Business Rule and related configurations based on business requirements.
• Develop and maintain Flow Designer flows, approvals, notifications, and automation for asset management use cases.
• Coordinate with client stakeholders, technical teams, procurement teams, and support teams for issue resolution and requirement clarification.
• Support integrations, imports, and data updates related to ITAM processes.
• Participate in release activities, testing, deployment validation, and production support.
• Ensure solutions follow ServiceNow best practices and client standards.
• Guide junior team members and act as the functional and technical escalation point for ITAM support.
• ITAM Software and CMDB Tools:
• IT Infrastructure Knowledge:
• License and Compliance Awareness:
• Data Analysis and Reporting
• ITIL or Process Frameworks