Insurance System Operations Analyst

About the role

Ethos is looking for an Insurance System Operations Analyst to join our Customer Experience team. In this role, you will play a key part in supporting our insurance operations team by triaging issues, documenting findings, and assisting with issues that impact the customer experience. You'll collaborate with cross-functional partners to ensure our insurance policy workflows remain accurate, compliant, and customer-friendly. This is an excellent opportunity for someone early in their insurance operations career who is eager to learn, is detail-oriented, and excited about helping Ethos maintain a high bar of service and operational accuracy.

Duties and Responsibilities:

• Support the investigation of issues affecting the administration of Ethos insurance policies.
• Help document operational incidents and assist in tracking trends and recurring issues.
• Assist with internal triage of product and policy-related inquiries raised by customer-facing teams.
• Collaborate with senior team members to communicate known issues and product changes to internal stakeholders.
• Processing of financial and administrative tasks related to new launches and product stabilization.
• Assist with quality assurance testing and validation of new features or updates to existing tools.
• Execute defined manual procedures to ensure consistent service and compliance where automation gaps exist.
• Possess and utilize strong understanding of Ethos products and processes
• Contribute to identifying and documenting process inefficiencies or opportunities for improvement.
• Escalate high-impact or time-sensitive issues to appropriate stakeholders promptly.
• Meet individual quality and productivity goals while upholding compliance and customer experience standards.

Qualifications and Skills:

• 1+ year(s) of experience in the U.S. insurance industry; familiarity with policy administration and compliance strongly preferred.
• Strong organizational and documentation skills with a high level of attention to detail.
• Analytical mindset with curiosity for understanding how systems and processes work.
• Comfortable navigating ambiguity and asking questions to clarify next steps.
• Proficient in using Google Workspace (Docs, Sheets, Drive), Slack, and other productivity tools.
• Effective communicator who can clearly summarize findings and provide relevant context to peers.
• Team-oriented with a willingness to learn from others and take on new challenges.
• 1+ years of experience with SQL preferred
• Strong analytical mindset, technical aptitude, and business acumen with a proactive approach to ownership and problem-solving

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