ServiceNow ITOM Developer / Architect

Role Overview

We are looking for experienced ServiceNow ITOM Developers and Architects with strong expertise in CMDB, Discovery, Service Mapping, CSDM, integrations, and ServiceNow development.

Key Responsibilities

• Design, develop, and implement ServiceNow ITOM solutions.

• Strong hands-on experience with CMDB, Discovery, Service Mapping, and CSDM.

• Develop solutions using Business Rules, Client Scripts, Script Includes, Flow Designer, Catalog Items, and Service Portal.

• Design and support integrations using REST, SOAP, JDBC, MID Servers, IntegrationHub, Import Sets, and Transform Maps.

• Implement CMDB governance, CI reconciliation, data quality, and lifecycle management.

• Configure and optimize Discovery, Service Mapping, and MID Server environments.

• Troubleshoot platform, integration, and performance issues.

• Follow ServiceNow development, security, and architecture best practices.

• For Architect roles, lead solution architecture, technical design, integration architecture, governance, and technical teams.

• Collaborate with clients and stakeholders to define scalable ITOM solutions.

Required Skills

CMDB, Discovery, Service Mapping, CSDM, ITOM, ServiceNow Development, IntegrationHub, MID Server, REST/SOAP, Flow Designer, ServiceNow Scripting, Performance Optimization

Good to Have: ServiceNow AI / Now Assist experience and relevant ServiceNow certifications.

Position Details

Senior ITOM Developer: 4-5 Years | Hybrid / Mostly Remote
ITOM Architect: 8-10 Years | Hybrid
Location: Hyderabad / Pune
Duration: 6 Months - Extendable