Key Account Manager (Operations)

Job Title: Key Account Manager (KAM) - Manpower industry experience is must

Location: Gurgaon

Company: Innovision Limited

Role Summary

Innovision Limited is hiring a Key Account Manager to manage key client accounts, ensure high-quality service delivery, drive contract renewals, and coordinate with internal teams across Security, Facility Management, and Manpower Outsourcing services.

Key Responsibilities

1. Client Relationship Management

• Maintain strong client relationships with 90%+ satisfaction.
• Resolve escalations within 48 hours.
• Conduct regular meetings and feedback reviews.

2. Contract Renewal & Retention

• Achieve 95%+ contract renewal rate.
• Maintain quarterly client retention of 90%.
• Identify upselling/cross-selling opportunities.

3. Service Delivery & Quality Assurance

• Ensure 95%+ SLA compliance at client sites.
• Monitor manpower performance and conduct regular audits.
• Maintain client satisfaction score of 8+/10.

4. MIS & Reporting

• Submit timely weekly/monthly reports.
• Coordinate with Ops, Payroll, Recruitment & Compliance teams.

5. Manpower Performance Monitoring

• Ensure 95%+ manpower availability and attendance.
• Track attrition, absenteeism, and deployment gaps.

Qualifications

• Bachelors degree in Business, Operations, or related field.
• 5+ years of experience in KAM, preferably in Security/FM/Manpower Outsourcing.
• Strong knowledge of SLAs, service metrics & compliance.
• Excellent communication, negotiation & MS Excel skills.

Why Join Us?

• Work with industry leaders in integrated workforce solutions.
• Exposure to diverse PAN India clients.
• Growth-oriented, performance-driven environment.

Apply Now: [email protected]

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