Posted 14 August, 2026
Application Support L2
Diverse Lynx
Bangalore,Karnataka
Full Time
Reference: 365_569689_26-02110
Essential Skills: Sr. Support Engineers
Experience Required: 8-10
Location :Bangalore
JD:The L2 Application Support Engineer is responsible for advanced application support, incident analysis, problem resolution, and operational stability of the DDE and eBG applications across the full technology stack. The role acts as a bridge between L1 support and L3 ensuring SLA adherence, root cause analysis, and continuous improvement.
Perform deep-dive analysis across:
API failures
Application server issues (JBoss)
Reverse proxy / routing issues (NGINX)
Database connectivity or performance issues (MySQL)
Identify root cause, apply workarounds, and restore services within SLA.
Coordinate with L3 teams (Dev, DBA, Infra, Network, Security) for permanent fixes.
Monitor and troubleshoot:
JBoss EAP 7.0 startup, memory, thread, and connection pool issues
API errors, latency, and throttling configurations
Support Java/Spring Boot APIs, including:
Exception analysis
Hibernate-related DB issues
Log analysis using Log4j
Troubleshoot MySQL 8.0.31 issues:
Connection failures
Slow queries (in coordination with DBAs)
Data consistency checks
Validate Hibernate mappings and transactional issues.
Support Data Warehouse flows, including:
ETL job failures (Talend - coordination & validation)
Data availability issues in Grafana dashboards
Support applications using NFS-mounted storage:
Validate mount availability and permissions
Troubleshoot document access issues
Ensure correctness of document paths stored in database tables.
Coordinate encryption, backup, and access issues with Infra teams.
Mandatory Technical Skills
Strong hands-on experience with:
o Java / J2EE, Spring Boot
o JBoss EAP 7.x
o NGINX / Reverse Proxy concepts
o MySQL (application-level troubleshooting)
o Linux (RHEL 7/8) commands and diagnostics
Log analysis and troubleshooting using Log4j
Understanding of API lifecycle and REST services
Desirable Skills
Exposure to F5 WAF / Load Balancer
Knowledge of NFS storage and encryption
Familiarity with Grafana, Talend, and DWH concepts
ITIL-based incident, problem, and change management
Experience Required: 8-10
Location :Bangalore
JD:The L2 Application Support Engineer is responsible for advanced application support, incident analysis, problem resolution, and operational stability of the DDE and eBG applications across the full technology stack. The role acts as a bridge between L1 support and L3 ensuring SLA adherence, root cause analysis, and continuous improvement.
Perform deep-dive analysis across:
API failures
Application server issues (JBoss)
Reverse proxy / routing issues (NGINX)
Database connectivity or performance issues (MySQL)
Identify root cause, apply workarounds, and restore services within SLA.
Coordinate with L3 teams (Dev, DBA, Infra, Network, Security) for permanent fixes.
Monitor and troubleshoot:
JBoss EAP 7.0 startup, memory, thread, and connection pool issues
API errors, latency, and throttling configurations
Support Java/Spring Boot APIs, including:
Exception analysis
Hibernate-related DB issues
Log analysis using Log4j
Troubleshoot MySQL 8.0.31 issues:
Connection failures
Slow queries (in coordination with DBAs)
Data consistency checks
Validate Hibernate mappings and transactional issues.
Support Data Warehouse flows, including:
ETL job failures (Talend - coordination & validation)
Data availability issues in Grafana dashboards
Support applications using NFS-mounted storage:
Validate mount availability and permissions
Troubleshoot document access issues
Ensure correctness of document paths stored in database tables.
Coordinate encryption, backup, and access issues with Infra teams.
Mandatory Technical Skills
Strong hands-on experience with:
o Java / J2EE, Spring Boot
o JBoss EAP 7.x
o NGINX / Reverse Proxy concepts
o MySQL (application-level troubleshooting)
o Linux (RHEL 7/8) commands and diagnostics
Log analysis and troubleshooting using Log4j
Understanding of API lifecycle and REST services
Desirable Skills
Exposure to F5 WAF / Load Balancer
Knowledge of NFS storage and encryption
Familiarity with Grafana, Talend, and DWH concepts
ITIL-based incident, problem, and change management
