Associate Consultant - Cyber Security

SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you’ll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global.

Are you passionate about protecting organizations from evolving cyber threats and helping customers maintain secure digital environments?

Do you enjoy investigating security incidents, solving technical challenges, and working with modern cybersecurity technologies?

Are you looking for an opportunity to grow your expertise across Microsoft security solutions, threat protection, and security operations?

At SoftwareOne, we help organizations secure and optimize their technology environments through cloud, security, and managed services solutions. We are looking for an Associate Consultant – Cyber Security to join our Security Operations team and support customers by monitoring, investigating, and resolving security incidents while delivering exceptional service and operational excellence.

As an Associate Consultant – Cyber Security, you will play a key role in monitoring, supporting, and maintaining security solutions across customer environments. Working closely with customers, security specialists, and operational teams, you will help identify and respond to threats, maintain security platforms, and ensure customers receive proactive and effective support across a range of cybersecurity technologies.

Key responsibilities:

• Monitoring, detecting, triaging, and responding to security incidents while ensuring timely resolution and customer communication.
• Performing proactive health checks and operational reviews across security platforms to identify risks and opportunities for improvement.
• Investigating incidents, service requests, changes, and problem tickets while following established security and IT service management processes.
• Supporting Microsoft security technologies including Microsoft Intune, Microsoft Defender, Microsoft 365 Security, Compliance, and Endpoint Management solutions.
• Collaborating with technical specialists and subject matter experts to resolve complex security issues and improve customer outcomes.
• Contributing to documentation, knowledge sharing, process improvement initiatives, and operational best practices within the security practice.

• Experience working within Security Operations, Cyber Security, Managed Security Services, or similar technical support environments.
• Knowledge of Microsoft security solutions such as Microsoft Defender, Intune, Microsoft 365 Security, Compliance, and Identity technologies.
• Understanding of security monitoring, threat detection, incident response, vulnerability management, and security operations processes.
• Familiarity with enterprise security technologies such as email security, endpoint protection, data protection, SIEM platforms, security monitoring, or access management solutions.
• Strong problem-solving, troubleshooting, and ticket management skills with a customer-focused approach.
• Excellent communication and collaboration skills with the ability to work effectively in a team-oriented and fast-paced environment.

• Experience working within Security Operations, Cyber Security, Managed Security Services, or similar technical support environments.
• Knowledge of Microsoft security solutions such as Microsoft Defender, Intune, Microsoft 365 Security, Compliance, and Identity technologies.
• Understanding of security monitoring, threat detection, incident response, vulnerability management, and security operations processes.
• Familiarity with enterprise security technologies such as email security, endpoint protection, data protection, SIEM platforms, security monitoring, or access management solutions.
• Strong problem-solving, troubleshooting, and ticket management skills with a customer-focused approach.
• Excellent communication and collaboration skills with the ability to work effectively in a team-oriented and fast-paced environment.