Category Management

Key Responsibilities

Marketplace & Seller Center Management

• Manage and operate marketplace Seller Centers effectively.
• Hands-on experience with platforms such as Shopee, Lazada, Tokopedia, and Tiki.
• Monitor store health, product performance, sales, orders, inventory, pricing, and promotions.
• Conduct regular SKU hygiene checks to ensure product information, pricing, stock availability, and competitiveness are maintained.
• Analyze Seller Center reports related to sales, orders, product performance, store health, and promotions.

Store Content Management

• Maintain and update product/store content according to client and brand specifications.
• Manage product titles, descriptions, attributes, pricing, images, and other product information.
• Coordinate with clients and internal teams for product detail and price updates.
• Ensure product content is accurate, complete, and aligned with marketplace requirements.

Project & Promotion Management

• Manage projects and tickets from initiation through completion.
• Coordinate end-to-end execution of marketplace activities.
• Plan and execute promotional setups and submissions according to client requirements.
• Coordinate with relevant stakeholders to ensure timely completion of promotions and campaigns.

Workflow Optimization

• Identify opportunities to improve operational workflows through automation and process optimization.
• Map, plan, and coordinate workflow-related activities.
• Monitor workflow/queue-related risks and take corrective actions.
• Collect stakeholder feedback and implement improvements for continuous process enhancement.

Performance Analysis & Reporting

• Monitor daily marketplace performance and identify areas for improvement.
• Analyze sales, order, product, inventory, pricing, and promotional performance.
• Prepare and maintain operational reports and dashboards as required.
• Provide insights and recommendations based on marketplace performance data.

Client & Stakeholder Management

• Develop a strong understanding of the client's business objectives, brand identity, and e-commerce strategy.
• Build and maintain effective relationships with clients and internal stakeholders.
• Coordinate with cross-functional teams to resolve operational issues.
• Ensure activities are delivered within agreed timelines and quality standards.

Required Skills

• Minimum 3 years of experience in E-commerce/Marketplace Operations.
• Hands-on experience with E-commerce Platforms/Marketplaces or E-commerce Enablers.
• Strong working knowledge of Seller Centers.
• Experience with Shopee, Lazada, Tokopedia, and/or Tiki is preferred.
• Knowledge of e-commerce platforms/CMS such as SFCC, Magento, Shopify, or similar platforms.
• Experience in SKU management, product content management, pricing, inventory, and promotions.
• Ability to analyze marketplace reports and key performance metrics.
• Good understanding of workflow management and process optimization.
• Strong coordination, communication, and stakeholder management skills.
• Strong analytical and problem-solving abilities.