Process Engineer - Affiliate Support Engineer

At Quest Global, it's not just what we do but how and why we do it that makes us different. With over 25 years as an engineering services provider, we believe in the power of doing things differently to make the impossible possible. Our people are driven by the desire to make the world a better place-to make a positive difference that contributes to a brighter future. We bring together technologies and industries, alongside the contributions of diverse individuals who are empowered by an intentional workplace culture, to solve problems better and faster.

The Process Engineer - Affiliate Support Engineer provides frontline operational and technical support to GHG emissions users across global affiliates. This role ensures effective utilization of process models and applications by addressing user requests, resolving incidents, delivering training, and identifying opportunities for continuous improvement. The position requires a strong understanding of all developed process models to provide accurate guidance and support to users worldwide. Participate in knowledge transfer activities with the current GHG emissions team.

Key Responsibilities:

1. Serve as the primary point of contact for GHG emissions users, responding to and managing user requests in a timely manner.

2. Provide day-to-day technical and functional support to affiliates worldwide.

3. Deliver clear and effective user assistance to ensure successful application usage and adoption.

4. Investigate, troubleshoot, and resolve incidents related to GHG emissions models, applications, and data.

5. Escalate complex issues to relevant technical teams and monitor resolution progress.

6. Maintain detailed records of incidents, resolutions, and recurring issues.

7. Organize and deliver user training sessions and workshops.

8. Develop and maintain training materials, user guides, and knowledge base documentation.

9. Promote best practices and enhance user competency across affiliate teams.

10. Develop and maintain a comprehensive understanding of all developed process models.

11. Support users in interpreting model outputs and applying results effectively.

12. Provide guidance on model functionality, assumptions, and application capabilities.

13. Capture, document, and communicate user feedback and improvement opportunities.

14. Collaborate with development and model management teams to enhance system functionality

15. Contribute to the prioritization of enhancements and participate in testing new features.

We are known for our extraordinary people who make the impossible possible every day. Questians are driven by hunger, humility, and aspiration. We believe that our company culture is the key to our ability to make a true difference in every industry we reach. Our teams regularly invest time and dedicated effort into internal culture work, ensuring that all voices are heard.

We wholeheartedly believe in the diversity of thought that comes with fostering a culture rooted in respect, where everyone belongs, is valued, and feels inspired to share their ideas. We know embracing our unique differences makes us better, and that solving the worlds hardest engineering problems requires diverse ideas, perspectives, and backgrounds. We shine the brightest when we tap into the many dimensions that thrive across over 21,000 difference-makers in our workplace.

1. Bachelor's or master's degree in chemical engineering with 5+ Years experience.

2. Experience in process engineering, technical support, or operational support environments.

3. Experience in customer-facing support, user training, and knowledge transfer, with a proven ability to engage stakeholders and promote effective adoption of process models and best practices.

4. Knowledge of process modeling, simulation tools, and industrial data systems.

5. Strong written and verbal English communication skills are essential for effective collaboration, technical documentation, stakeholder engagement, and knowledge sharing.

6. Strong troubleshooting and problem-solving capabilities.

7. Experience delivering user training and technical documentation.

8. Customer-focused mindset with excellent communication and interpersonal skills.

Key Competencies:

1. User Support & Customer Service

2. Incident Management & Troubleshooting

3. Training & Knowledge Transfer

4. Problem Solving & Analytical Thinking

5. Documentation & Knowledge Management

6. Global Collaboration & Teamwork