Servicenow CMDB Analyst

Job Summary

We are seeking a detail-oriented CMDB Data Analyst with 3+ years of experience in CMDB administration, data processing, data quality management, and data analysis. The candidate will be responsible for maintaining CMDB data integrity, performing data validation and reconciliation activities, analyzing configuration data, and supporting CMDB governance initiatives within the ServiceNow platform.

Key Responsibilities

CMDB Data Processing

• Perform CMDB data ingestion, normalization, validation, and reconciliation activities.
• Monitor and manage CI data received from Discovery, Service Graph Connectors, and external integrations.
• Support Identification and Reconciliation Engine (IRE) operations.
• Execute bulk data updates, imports, and data correction activities.
• Assist in maintaining CI relationships and service mappings.

Data Quality Management

• Monitor CMDB health and data quality metrics.
• Identify duplicate, stale, incomplete, and orphaned Configuration Items (CIs).
• Perform regular audits and validations to ensure CMDB accuracy.
• Support implementation of CMDB governance policies and standards.
• Create and maintain data quality dashboards and reports.
• Track and improve CMDB completeness, correctness, and compliance metrics.

Data Analysis & Reporting

• Analyze CMDB datasets to identify trends, anomalies, and data gaps.
• Generate periodic reports and dashboards for stakeholders.
• Perform root cause analysis for CMDB data quality issues.
• Support asset, infrastructure, and application data analysis activities.
• Collaborate with technical teams to improve data accuracy and consistency.
• Provide recommendations for data quality improvements and process optimization.